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Effluent Water Bill problems

Discussion in 'General Business Forum' started by Noah, Mar 8, 2018.

  1. Noah

    Noah UKBF Enthusiast Free Member

    661 142
    In the brave new world of competitive water, we were delighted to see that United Utilities are now calling themselves Water+ - only capitalism and the free market could achieve such dizzying heights of efficiency and customer service...

    Water+ have obviously shot out of the blocks, intent on building on the awesome reputation that UU had for quality and service, and have sent us a bill approximately 6x value of the previous bill, based on 4x volume of usual water usage for the period. They have neglected to show any meter readings for the volume, and have increased component charges by up to 25%.

    Effleunt sample analyses are still being sent to us, but we are mystified as to how these samples are being obtained, since the very nice lady who used to visit us for these retired last year and no-one replaced her.

    They have been "looking into this" for several weeks with no progress discernible.

    Has anyone else seen similar creativity in their water effluent billing please?
     
    Posted: Mar 8, 2018 By: Noah Member since: Sep 1, 2009
    #1
  2. Noah

    Noah UKBF Enthusiast Free Member

    661 142
    You've been dying for an update...

    Eventually Waterplus have conceded : "Please be advised we have credited your invoices back to 1 April 2017 and amended the yearly volume charge to [...] as per our records and I have re-billed these invoices today."

    Note that charges are now back down to what we would expect - i.e. 1/5th of what they tried to bill us.

    On the telephone they acknowleged that they had not had metering values for water input, and therefore had effectively been fabricating these numbers.

    I intend to pursue them for compensation as this is only the most egregious of their cock-ups, and some continue; if anyone is interested, here's the menu :

    Ofwat Guaranteed Standards Scheme
     
    Posted: Jul 18, 2018 By: Noah Member since: Sep 1, 2009
    #2
  3. estwig

    estwig UKBF Legend Full Member

    11,806 4,068
    I deal with Southern Water a lot, build over applications and such like.

    SW have got more in common with **** Turpin, than they have efficiency and customer service.
     
    Posted: Jul 19, 2018 By: estwig Member since: Sep 29, 2006
    #3
  4. estwig

    estwig UKBF Legend Full Member

    11,806 4,068
    So as not offend the great unwashed of ukbf, the name D*ck has been edited out!
     
    Posted: Jul 19, 2018 By: estwig Member since: Sep 29, 2006
    #4
  5. Noah

    Noah UKBF Enthusiast Free Member

    661 142
    Cock Turpin?
    ***** Turpin?
    Todger Turpin?
     
    Posted: Jul 19, 2018 By: Noah Member since: Sep 1, 2009
    #5