Hello all, Hope you have all had a good day. I have a little rant to get off my chest. This has never been an issue in the past. Now, twice in a week. Coincidence or not? 1st issue. Someone purchased an item from me the end of last week. Now we all know you don't always have time to check the address label over and make sure they are correct. You print them out, stick them on the parcel / giffy bag and send them on their way. My items are small enough to be placed in a giffy bag and sent large letter. This person didn't message me until 1 hour after I had already dispatched the item saying "sorry, i didn't put my house number on ebay. it's ***. thanks". Now, I have already sent this item, and taking it on the chin as a genuine mistake sent another one. Luckily a lower cost item too. 2nd issue, within a week period. A customer purchased an item from me. Again, small enough to go in a giffy bag and not cost effective to send tracked. 5 days later they send me a message saying. "sorry, i forgot to mention. i need these sent to X Y Z address, thanks". Order was placed on Thursday night, dispatched Friday morning. Messaged received this evening. Again, another low cost item which if they get shirty about it I will send another item. This isn't the problem if I'm honest. My issue is with eBay. I got on the phone to them to ask their opinion and to log any fishy behavior and quite simply report the buyers. I said if the customer is to leave feedback saying item never arrived etc where do I stand as they messaged me telling me out right the addresses were wrong. The response I got was "We go down the route of tracking first of all. As these are not tracked, we then get proof of dispatch. If this cannot be shown the feedback and case would remain on your account". Well this bends me right over as I use large letter stamps. Yes, my own fault but its the most cost effective way around it. I'm just surprised eBay wouldn't help out straight away considering both buyers messaged after dispatch trying to change their address.