Dropbox files fail to open on desktop

Discussion in 'IT & Internet' started by wood1e2, Feb 6, 2020.

  1. wood1e2

    wood1e2 UKBF Ace Free Member

    2,103 166
    hi,

    my computer recently crashed and I had to reinstall the OS, I am I using a iMac High Sierra.

    So I had to reinstall all software including DropBox. And I knew it was going to take along to sync everything again.

    DropBox appears to be up-to date, but when I try and open any file on my computer I get errors like this: https://www.screencast.com/t/IPjexGUU

    Is this something to do with SmartSync? Which I have no idea what that means? And everytime I try to look at sync preferences the Dropbox system crashes!

    Confused! :)
     
    Posted: Feb 6, 2020 By: wood1e2 Member since: May 2, 2007
    #1
  2. Nico Albrecht

    Nico Albrecht UKBF Enthusiast Full Member - Verified Business

    681 123
    You might wanna think about why it crashed in the first place. I would consider checking the imac first. You run an old macos so I come to believe your imac is a 2010-2012 model year and most likely you got a faulty hard drive.
     
    Posted: Feb 6, 2020 By: Nico Albrecht Member since: May 2, 2017
    #2
  3. wood1e2

    wood1e2 UKBF Ace Free Member

    2,103 166
    Sorry to be late in responding, Dropbox didn't crash the computer did. So I have reinstalled the OS, and computer is working fine on all other software.

    And now Dropbox folder gives me the error... Even though Dropbox says it is upto date
     
    Posted: Feb 10, 2020 By: wood1e2 Member since: May 2, 2007
    #3
  4. Scalloway

    Scalloway UKBF Legend Free Member

    15,684 3,313
    Have you tried downloading the file from the Dropbox website?
     
    Posted: Feb 10, 2020 By: Scalloway Member since: Jun 6, 2010
    #4
  5. wood1e2

    wood1e2 UKBF Ace Free Member

    2,103 166
    I can download from Dropbox. But for some reason they are not available from within my Folder "Dropbox'

    I am wondering if it has something to do with SmartSync? Where some files are online only?
     
    Posted: Feb 14, 2020 By: wood1e2 Member since: May 2, 2007
    #5
  6. Nico Albrecht

    Nico Albrecht UKBF Enthusiast Full Member - Verified Business

    681 123
    Seems to be a picnic problem based on your error description.
     
    Posted: Feb 14, 2020 By: Nico Albrecht Member since: May 2, 2017
    #6