Do you limit the value of a parcel through RM?

Discussion in 'Ecommerce Forum' started by HC-Samuel, May 13, 2019.

  1. HC-Samuel

    HC-Samuel UKBF Regular Free Member

    198 10
    We are thinking of having a free delivery option through royal mail using standard parcels 2nd class, the thinking is to offer that with orders over £99+. Those that are using royalmail do you currently limit the value of a parcel that you will send through royalmail before sending it via tracked solution like DPD?

    We initially tried to ensure that sending all parcels over £149 went through DPD but thats an expensive solution right now due to the volumes, however we're concerned at the £50 compensation limit on 2nd class parcels and so always make sure that option was only available to customers if value of the parcel was below that limit.

    I see companies like watchshop are willing to sending £800+ parcels through royalmail which to me seems quite scary :)
     
    Posted: May 13, 2019 By: HC-Samuel Member since: Jan 14, 2007
    #1
  2. Mr D

    Mr D UKBF Legend Free Member

    14,963 1,630
    Yes, will send only up to £2500 through royal mail. Special delivery.
    Will use couriers when appropriate, say international order of £100. For UK then royal mail is the usual carrier.
     
    Posted: May 13, 2019 By: Mr D Member since: Feb 12, 2017
    #2
  3. HC-Samuel

    HC-Samuel UKBF Regular Free Member

    198 10
    Do you have a free delivery option? what about the limit to non-premium Royalmail services such as 2nd Class Small Parcels etc?
     
    Posted: May 13, 2019 By: HC-Samuel Member since: Jan 14, 2007
    #3
  4. Mr D

    Mr D UKBF Legend Free Member

    14,963 1,630
    Yes 2nd class is free delivery, international listings are free delivery on foreign sites too.

    If a parcel is expensive enough I will send it with £500 cover and special delivery anyway.
    Realistically it has to be worth enough to cover that cost or me being worried about the address enough to do it.
    So a £250 order then no problem, a £20 order then would normally use SD only if buyer paid for it.

    Amusingly I have a regular dropshipper who always sends an email, a standard one he sends every time.
    He orders with free delivery, say a £2.80 order. He requests 1st class or special delivery if possible. When all he has paid is £2.80.
     
    Posted: May 13, 2019 By: Mr D Member since: Feb 12, 2017
    #4
  5. deniser

    deniser UKBF Legend Free Member

    8,104 1,702
    We send ordinary 2nd class (untracked) for value up to £40. We use 2nd class signed for between £40-100. We use a courier over £100.

    At one point we extended the £40 to £50 but then had a spate of parcels in the £40-50 price bracket go missing so reverted back to £40.
     
    Posted: May 13, 2019 By: deniser Member since: Jun 3, 2008
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  6. HC-Samuel

    HC-Samuel UKBF Regular Free Member

    198 10
    Do you offer a free postage solution? if so if the order is over £100 I assume you still send it courier?
     
    Posted: May 13, 2019 By: HC-Samuel Member since: Jan 14, 2007
    #6
  7. Mr D

    Mr D UKBF Legend Free Member

    14,963 1,630
    We stopped offering signed for / tracked 2nd class when we started using click and drop - RM now give us delivery confirmation on many items.
     
    Posted: May 13, 2019 By: Mr D Member since: Feb 12, 2017
    #7
  8. deniser

    deniser UKBF Legend Free Member

    8,104 1,702
    Yes we go by the value of the contents rather than what we are charging in postage.

    We don't offer free postage anymore because it makes no difference to our sales (taking returns into account). What we sell is unique and if a customer wants to buy it they are happy to pay postage too.

    We have experimented with free postage from time to time but in our business it just encourages time wasters and excessive returns. So we stopped it again, many times. We do better overall without free postage.
     
    Posted: May 13, 2019 By: deniser Member since: Jun 3, 2008
    #8
  9. bharris

    bharris UKBF Regular Free Member

    542 81
    We find Royal Mail by far the best for lost / damaged parcels. DPD and a few of the better couriers are still way behind the success rate of Royal Mail. If you have a business account you get free delivery conformation which even PayPal accept as a confirmed delivery for your seller protection.
    We now always use Royal Mail unless the weight makes the cost prohibitive then we use UPS or Parcelforce (DPD exclude almost everything that we sell from compensation). We offer free 2nd class post if the order is over £50 with the option to pay for 1st class post.
     
    Posted: May 13, 2019 By: bharris Member since: Dec 30, 2014
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  10. HC-Samuel

    HC-Samuel UKBF Regular Free Member

    198 10
    Thanks for the replies its been helpful.
     
    Posted: May 14, 2019 By: HC-Samuel Member since: Jan 14, 2007
    #10
  11. 14Steve14

    14Steve14 UKBF Enthusiast Free Member

    713 114
    Are you sure that the compensation limit is correct. Looking in the latest prices from RM the compensation limit for 1st and 2nd class parcels is only up to £20-00 now and I thought has been for a long time.
     
    Posted: May 24, 2019 By: 14Steve14 Member since: May 18, 2010
    #11
  12. atmosbob

    atmosbob UKBF Ace Free Member

    3,794 851
    Hatton Garden jewelers send diamonds in the thousands by ordinary post.
     
    Posted: May 24, 2019 By: atmosbob Member since: Oct 26, 2009
    #12