Dispute with customer reviews site

Discussion in 'General Business Forum' started by wilsjames, Sep 10, 2019.

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  1. Darren_Ssc

    Darren_Ssc UKBF Regular Free Member

    467 96
    You can leave a review on certain sites, despite never being a customer of the company you're reviewing' all you need is a unique email and ip address. So I'm told. ;)
     
    Posted: Sep 12, 2019 By: Darren_Ssc Member since: Mar 1, 2019
    #61
  2. wilsjames

    wilsjames UKBF Newcomer Free Member

    23 0
    Well then their sales guy on the phone was telling lies and needs sacked as he told us if you pay for the premium package you can add edit and remove reviews
     
    Posted: Sep 12, 2019 By: wilsjames Member since: Sep 10, 2019
    #62
  3. wilsjames

    wilsjames UKBF Newcomer Free Member

    23 0
    We have had an email from our provider today threatening legal action if this thread is not taken down. I wonder how they know who started it?
     
    Posted: Sep 12, 2019 By: wilsjames Member since: Sep 10, 2019
    #63
  4. Gordon - Commercial Finance

    Gordon - Commercial Finance UKBF Ace Free Member

    1,531 413
    You mentioned in your OP that you told them calls would be recorded - was this particular call recorded so that you now have evidence of this?

    So what do you intend to do?
     
    Posted: Sep 12, 2019 By: Gordon - Commercial Finance Member since: Jun 26, 2017
    #64
  5. billybob99

    billybob99 UKBF Regular Free Member

    1,172 260
    Tell them to take your website off their platform as well then.
     
    Posted: Sep 12, 2019 By: billybob99 Member since: Apr 23, 2013
    #65
  6. billybob99

    billybob99 UKBF Regular Free Member

    1,172 260
    Is your username, part of your real name by any chance.
     
    Posted: Sep 12, 2019 By: billybob99 Member since: Apr 23, 2013
    #66
  7. Darren_Ssc

    Darren_Ssc UKBF Regular Free Member

    467 96
    Since most folks here are singing off the same hymn sheet, take the post down and save yourself the hassle.
     
    Posted: Sep 12, 2019 By: Darren_Ssc Member since: Mar 1, 2019
    #67
  8. billybob99

    billybob99 UKBF Regular Free Member

    1,172 260
    Why would you have to take it down? You're entitled to your opinion just like they are.

    I'll have to start a thread instead.

    Good luck trying to contact me.
     
    Last edited: Sep 12, 2019
    Posted: Sep 12, 2019 By: billybob99 Member since: Apr 23, 2013
    #68
  9. Mike Hayes

    Mike Hayes UKBF Enthusiast Free Member

    1,050 271
    Well if they weren't 100% sure before, they are now you've acknowledged their email here!

    What a horrible experience. Allegedly blackmailing businesses into paying for a premium service and then threatening legal action against those who share their experience (or in other words, leave a review of the company) on other forums.
     
    Posted: Sep 12, 2019 By: Mike Hayes Member since: Jan 7, 2016
    #69
  10. billybob99

    billybob99 UKBF Regular Free Member

    1,172 260
    The irony. A reviews company can't accept a review about itself.
     
    Posted: Sep 12, 2019 By: billybob99 Member since: Apr 23, 2013
    #70
  11. wilsjames

    wilsjames UKBF Newcomer Free Member

    23 0
    It is getting left up they will have to prove this was not a genuine buying experience to get it removed lol I would say they are clutching at straws i havent replied to their email.
     
    Posted: Sep 12, 2019 By: wilsjames Member since: Sep 10, 2019
    #71
  12. wilsjames

    wilsjames UKBF Newcomer Free Member

    23 0
    I have spoken to my solicitor there is nothing they can do and i have not written anything libel just stating the facts.
     
    Posted: Sep 12, 2019 By: wilsjames Member since: Sep 10, 2019
    #72
  13. billybob99

    billybob99 UKBF Regular Free Member

    1,172 260
    Good man.

    You don't want to be on there anyway - maybe now they'll listen and remove your company from their website.
     
    Posted: Sep 12, 2019 By: billybob99 Member since: Apr 23, 2013
    #73
  14. wilsjames

    wilsjames UKBF Newcomer Free Member

    23 0
    Indeed
     
    Posted: Sep 12, 2019 By: wilsjames Member since: Sep 10, 2019
    #74
  15. wilsjames

    wilsjames UKBF Newcomer Free Member

    23 0
    They cannot prove anything
     
    Posted: Sep 12, 2019 By: wilsjames Member since: Sep 10, 2019
    #75
  16. wilsjames

    wilsjames UKBF Newcomer Free Member

    23 0
    Not replying to the email as this is an admission
     
    Posted: Sep 12, 2019 By: wilsjames Member since: Sep 10, 2019
    #76
  17. fisicx

    fisicx It's Major Clanger! Staff Member

    30,936 9,070
    Threads have been removed many times over the years for many different and quite awful companies. Long-term members here will no doubt remember many of them. 'A chilly place outdoors', for example.... Or a 'projecting mass of land'.

    Far simpler to just remove the thread. It sucks to be sure but there is nothing you or I can do about it.
     
    Posted: Sep 12, 2019 By: fisicx Member since: Sep 12, 2006
    #77
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