Separate names with a comma.
Discussion in 'General Business Forum' started by wilsjames, Sep 10, 2019.
Business lesson 1 - do not put a free listing on yell, in my opinion.
They have companies by the balls if a review is left the review for that company comes up number 1 for all google searches relating to that company. Even above the said companies own website so you either pay them what they ask for so you can manipulate your company reviews or as we have found out the hard way have 5 years of your business ruined overnight
The full report sent to "Which" magazine may just stir them into a review, they have quite a lot of political clout, about the best i can suggest
On doing more research many companies have tried and fought to get their names and website removed from this platform and failed because of where they have set the head office up.
It looks like we can do little to nothing to fight against what they have done or go down the route of a David vs. Goliath legal battle which myself personally i don,t want to put the company or my employees and customers through.
I use certain sites to get reviews for holidays and products but I know some will be fake, some will be manipulated and some will be from people who are never happy with anything in life.
I'm sure you reputation proceeds you as a decent company and personally I would remove all traces of your provider from anything belonging to you and carry on with your normal advertising methods.
Why don't you use Google Maps as your only true review centre and encourage your old clients to put a message on there?
Lots of businesses use it to get their name and reputation noticed. Good luck.
I sympathise with you guys, really I do, but why are you moaning here instead of going out there and burying this provider in the SERPs?!
No, it's not that difficult to push them to page 2 for your company name.
And we all know that the best place to hide something, to ensure nobody ever finds it, is to put it on page 2.
how can you do that ? push them to page 2 they are a massive company we cannot compete
I haven't noticed this happening, can you give some examples?
John Lewis and very.co.uk both have bad scores on one provider I can think of, Amazon don't fare much better. Those are the most successful internet retailers covered.
I know of a few rogue merchants who have excellent 5/5 ratings, though.
Build a presence on Facebook, Twitter, Wikipedia, etc for your company name and your provider's page will drop down a page soon enough.
It's a piece of cake. There are fewer than 10 organic results on page 1 now.
If you can't push this company to page 2, especially given that the Companies House page for your company and other such pages rank above it, you're doing something very wrong.
Go sign up with @Tin 's Fresh Bananas or something!
I've just added a blank reviews page to my directory
It's actually got a form on where people can add a review, unfortunately they will all get rejected, though.
I had a review system on the directory over a decade ago, it was obvious people just manipulated it though so I scrapped it.
We are a paid subscriber of customer reviews site, but there is no way to just delete a negative review?
A previous business of mine received a negative review during its early days on an industry specific review website.
I wouldn't mind so much if it was from a genuine customer (even if, for example, we disagreed on the events) but at the time I could count the number of customers we had using my fingers and I knew each of them, plus the so-called customer described a service we weren't even providing.
I contacted the website asking for the review to be removed or at least for them to ask the author for proof of being a customer.
Their response - no can do however if I were to advertise with them they could look at removing a few negative reviews "as a favour".
Needless to say, the fake review stayed in place.
Running a customer reviews business can cost a lot of money. Yet people use it for for free and rely on these reviews. When these companies then ask for money, people get all upset.
I agree the fee is high but to expect a service like this to be free forever without penalty is a little naïve. And if you read the T&Cs it says quite clearly they have the right to restrict or change your free service which itself is a time limited offer.
So while I do sympathise, it’s not unexpected. Read the T&Cs before signing up!
Couldnt agree More the negative reviews for us were also left in the Early days most likely the company i left to go and set up on my own funny how all these ones have been left up and the genuine ones taken down
I dont mind paying money for a service i believe in but not a Mortgage payment per month from what i see people are starting to wake up to this website
I agree, but their pricing will be published on their website and when you signed up you agreed to the T&Cs so you should have known what was coming. You certainly don't have to pay £500 per month when a cheaper service probably exists.
I do not people think it needs to be free forever without penalty, lets not forget these reviews sites need the free business on there as without them their sites would be a lot smaller - so there are plus points for them also offering a free listing.
The issue is not paying for it, the issue is that going from £0 to £165 is a ridiculous jump.
I was not aware the free service was a limited offer, but in saying that I never read the T&Cs.
I have just looked at alternatives:
feefo, Reevo, reviews.io/co.uk - none of them state their pricing online.
I have never really thought about it, but this whole industry seems a bit cloak and dagger. You either put up with set and published pricing which goes from 0-165 or you go with a site that has no published prices so could go from 20-200.
Looks like there is room for a new company whose costs are published and are reasonable for small and larger businesses.
It's not really that elaborate is it
Now that we have looked into it and found so many similar disgruntled companies no