We own a company and signed up to free service to collect genuine customer reviews. Over the last 5 years we had built up a very good reputation as we operate a good customer service with around 90% of our client reviews coming back 4 or 5-star. Not every customer was happy, but like with any company there will always be disgruntled clients. Over the years the provider offered us their paid subscription of £500 a month (£6,000 per year), and said this would give us the facility to edit or delete reviews as we deemed fit. We refused this as paying £6,000 a year to collect reviews is against all standards we try and set as a company. We want people to be honest on how they find us - good or bad. On our last call with them, they offered us the service again and we had to tell them all calls are recorded and threatened to report them to Ofcom - the comms regulator. Within 3 days of this call they removed over 1,000 positive reviews from our business page, possibly because we refused to pay them £6,000 per year, leaving only a handfull of negative reviews. We contacted clients who previously left reviews and asked them to leave them again. The provider kept deleting these reviews telling them they could not verify the authenticity of the review. Here is the thing, they never contacted one of these clients asking for proof and our clients emailed them back to say they could show proof that they were customers by showing invoices and reciepts. All emails were ignored. What is the point of a review site if they can seemingly manipulate companies into becoming their customers just so they can then edit reviews? Surely that is not a fair and impartial service? I have lost all faith in them and we have looked into suing them, but their offices are set up overseas and do not fall under EU law. How do we fight them or can they simply just do what they want? If I search for reviews on them on other review sites it seems we are not the only company they have allegedly done this. Any advice would be great.