I've had a couple of instances recently of customers that seem to have an inflated view of what their Consumer Rights are. I am aware that it is a very grey area so I'd be interested in getting opinions. The latest case: someone bought a used piece of professional audio equipment from us in October 2016 for £395. It is now not powering up. I can have it repaired or even replaced for what I think is a reasonable fee of £95 +VAT but they seem to think it should be done FOC. Are they being unreasonable or should I just suck it up?