Customer threatening court action

Discussion in 'Legal' started by sm9ai, Dec 15, 2014.

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  1. sm9ai

    sm9ai UKBF Newcomer Free Member

    25 2
    Hi,

    I have recently had an issue with a customer threatening small claims court and online reviews, where they want to return a product and want a refund of installation and costs associated with a failed device.

    The device is outside of warranty, and from what we suspect, it looks highly likely that the device has been tampered with. (we won't know for sure until we see the units)

    I am happy to offer a refund of the purchase price as a good will gesture, in exchange for no bad reviews and small claims, but would doing this sort of thing admit liability and work against us if it did go to court?
     
    Posted: Dec 15, 2014 By: sm9ai Member since: Sep 5, 2011
    #1
  2. Charlie B ACS

    Charlie B ACS UKBF Ace Free Member

    1,090 254
    Could you attend to examine the Units, and if they have been tampered with then you are on a firmer footing.
    Better yet, get a manufacturers Rep to examine them.
     
    Posted: Dec 15, 2014 By: Charlie B ACS Member since: Feb 21, 2008
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  3. MY OFFICE IN CHINA

    MY OFFICE IN CHINA UKBF Big Shot Full Member

    4,301 864
    You mention "out of warranty". How long passed the date?

    What us the value they are claiming?

    Can you check the products first before committing yourself to a response?

    Have they supplied evidence of the faulty products?

    In any event, I would not accept their threats in the first instance.

    I would respond by saying you will need to check the products first as well as putting them on notice that any false allegations will be sent to your legal team fir action.

    Generally when people bark, they rarely bite.

    But, check the products first and see where liability lies.

    Good luck.
     
    Posted: Dec 15, 2014 By: MY OFFICE IN CHINA Member since: Nov 16, 2011
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