Commerce Taxes & Duties

Discussion in 'International Business' started by MrskeHilton1981, Nov 9, 2018.

  1. MrskeHilton1981

    MrskeHilton1981 UKBF Newcomer Free Member

    1 0
    Hi All,

    I am in the process of launching my marketplace website. I want to enable the retailers we work with to sell cross-border. I want to ensure the process is as seamless as possible for both retailers and customers.

    So my question is how do you ensure you're not receiving complaints from customers once products arrive if they have to pay import taxes and duties? Do you simply notify them on your product, checkout pages and email confirmation. I have seen a suggestion which is to put an import duty calculator on the website so people have a rough idea of what to expect once their item arrives.

    My other option was to use something like the Complete Cross Border service from Pitney Bowes who I believe incorporate everything into the website and take responsibility for all these aspects.

    I'd appreciate any advice you may have!
     
    Posted: Nov 9, 2018 By: MrskeHilton1981 Member since: Nov 9, 2018
    #1
  2. Mr D

    Mr D UKBF Legend Free Member

    10,554 1,106
    Make it the duty of the retailers to pay all relevant taxes. As amazon did.
    Or make it the responsibility of the buyer.
     
    Posted: Nov 9, 2018 By: Mr D Member since: Feb 12, 2017
    #2
  3. Mike Godwin

    Mike Godwin UKBF Contributor Free Member

    59 10
    Sell on an incoterm DAP basis which means shipping door to door excluding duties and taxes that are payable by the buyer/receiver.
     
    Posted: Nov 15, 2018 By: Mike Godwin Member since: Mar 27, 2018
    #3