Chase Organics Demonstrates Delivery Excellence

Discussion in 'Press Releases' started by Parcelhub, Aug 8, 2017.

  1. Parcelhub

    Parcelhub Contributor

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    Parcelhub’s proactive customer services team and ground-breaking SMART platform instrumental in multichannel retailer’s sustained growth.

    Based in Addlestone, Surrey, Chase Organics has been supplying a diverse range of products to organic gardeners via The Organic Gardening Catalogue for more than 80 years, and more recently via its eCommerce website.

    Shipping a varied range of seed and plant fertilizer, Chase Organics (a recent recipient of a Royal Warrant) has been a customer of Parcelhub for more than 10 years. Throughout this period, volumes have increased dramatically.
    David George, Operations Manager, Chase Organics, commented:

    “Back in 2007 the majority of our sales were made through our catalogue; over the last decade our customers’ preferred channels have transitioned to today being 90% eCommerce, although our catalogue is a key component of driving digital demand.”

    “Providing excellent customer service and maintaining a low environmental impact over a minimum five year period have been key contributing factors driving consistent growth. I believe we owe Parcelhub a large debt of thanks in getting our parcels to customers promptly, and proactively dealing with delays.”​

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    Posted: Aug 8, 2017 By: Parcelhub Member since: Feb 9, 2015