Hi all, I've checked various pieces of legislation (consumer contracts, consumer rights etc) but cannot find concise rules on this - whether they exist at all I don't know. Is there a legal timeframe in which a buyer can claim a refund for an item that they didn't received? Or do we just have to follow the rules of the platform (e.g. eBay buyers can open a case within 30 days, leave feedback within 60 days or on Amazon they can open A-Z claims within 90 days) and use those numbers as a reasonable time limit? As I say I think 30 days is plenty but just want to ensure we would be following the law by enforcing that as a general rule. Thanks.