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Business Scams

Discussion in 'General Business Forum' started by Offcentre, Oct 3, 2017.

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  1. Offcentre

    Offcentre UKBF Newcomer Free Member

    6 1
    Hi all,

    Just after some information on best way to get rid of a scam company. It is one of the old style scams that found it's way into us where someone phones up a company and convinces whoever answers that they have an order to confirm with them for office supplies (toner). I expect it is a tried and tested sales patter where they around about tell the person who answers that it is all ready agreed so need to sort out final details. An employee fell for it and gave printer model so then a week later some cartridges turn up. No invoice yet but we know that will be on the way. They claim £100 if you want to return it.

    As they are clearly a scam company that has been around for a while, they know the rules and regulations they are trying to skirt around. How best to just end it quickly (without giving them a penny)?

    Thanks

    J
     
    Posted: Oct 3, 2017 By: Offcentre Member since: Jan 4, 2017
    #1
  2. ethical PR

    ethical PR UKBF Legend Free Member

    7,277 1,589
    Contact them in writing. Confirm no order was made. Tell them to collect with XXX time or they will be disposed of.
     
    Posted: Oct 3, 2017 By: ethical PR Member since: Apr 19, 2009
    #2
  3. Newchodge

    Newchodge UKBF Big Shot Free Member

    14,343 3,809
    Write and tell them you have received unsolicited goods and unless they collect them within 28 days the goods will be destroyed. If you choose to destroy them by using them in your printer, that is your business. And report them to Action Fraud. And name the company involved on every business forum you can find.
     
    Posted: Oct 3, 2017 By: Newchodge Member since: Nov 8, 2012
    #3
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  4. Offcentre

    Offcentre UKBF Newcomer Free Member

    6 1
    Thanks both. Have already done the Action Fraud part. Surprised there is not more information on this lot. When you ring them they are fully ready with all the answers so clearly practiced at this.

    They are claiming through their conversation with the employee that enough was said to make it a firm order. Basically, indicated there was an order then get the employee to say okay and give their name etc. They seem to believe that once they trick the employee through a few steps then that is binding. Clearly it is not as it is an unfair sales practice and misleading but is it that simple to just deny the order was officially made?
     
    Posted: Oct 3, 2017 By: Offcentre Member since: Jan 4, 2017
    #4
  5. ethical PR

    ethical PR UKBF Legend Free Member

    7,277 1,589
    Don't call them. Just do as Cyndy says and write to them in line with what she has said.
     
    Posted: Oct 3, 2017 By: ethical PR Member since: Apr 19, 2009
    #5
  6. obscure

    obscure UKBF Ace Free Member

    3,285 837
    Of course they are going to say that.... they are liars. They phoned your office and lied to trick an employee. Why would you think what they subsequently say is true?

    The initial order was fraudulent. These people won't pursue you legally because the court would toss the case out. Don't get into a discussion/argument with these people. Just write the letter as per Cyndy's instructions.

    If you get contacted by a debt collection company (or someone claiming to be one) just inform them that the goods were unsolicited and are awaiting collection by the supplier so no debt exists.
     
    Posted: Oct 4, 2017 By: obscure Member since: Jan 18, 2008
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