Maybe I am being paranoid. Business this year has improved greatly, especially from organic clicks. Lately I've been emailing recent customers to ask them if they would leave a review on Google My Business. We have 15 great reviews but one customer left a 1 star and uploaded to photos showing some damage to a product. She is entitled to do that if thats how she feels even if it was a very rare problem. I can see her pictures have been viewed over 250 times in the last 10 days, and in the past 3 days we have sold nothing. Our organic traffic has remained steady so can I assume its because her review is putting off buyers ?