Hi there I'm looking for some advice. Currently working in an RPO environment. I love my job and really have taken pride in the work that I do and undertake. This includes consistently hitting and exceeding targets. The current environment I am in has a very damaging culture of escalations for pretty much everything. If an email is not answered within a couple of hours, if a new process that's implemented is not adhered to (even though no knowledge of said process has been indicated), clients shouting and being aggressive, through to the more political issues that many company's have. This is starting to really impact on my mental health, I frequently find myself crying before, during, and after work, not sleeping at night and frequently having to exceed my contracted hours by sometimes nearly 10 hours a week. I've discussed with manager on numerous occasions the impact it's having however I have been told this is the way this company operates and that I must get on with it or transfer out to another contract. It's apparent that the whole team are unhappy, as we frequently discuss how down and burnt out we all feel. The next problem I have (and I am desperately trying to work on this) is that I take these escalations and complaints however trivial personally and it is making me extremely negative and down in the office. So whilst I still hit all targets, I'm not happy and positive like I used to be. This has been picked up on and I have been warned that if this doesn't improve I will be given a PIP. I'm just looking for a bit of advice as to whether it is better to leave the company completely or transfer internally? I feel that by accepting defeat on this account it will inevitably be held against me for any progressive roles in the future. Does anyone have any past experience or words of wisdom? I would normally approach hr for a confidential chat on how I can be more positive or for support but since I've joined this company I have never been made aware of who my point of contact in HR would be.