Boiler maintenance packages

Discussion in 'Market Research' started by G. Lasagne, Mar 4, 2020.

  1. G. Lasagne

    G. Lasagne UKBF Ace Full Member

    2,307 435
    we're launching boiler maintenance and cover packages next week which include:

    boiler service only £5 per month (normal price £70)
    boiler and fire service only £8 per month
    boiler service plus unlimited repairs £12 with a £60 call out fee (completed job parts and labour)
    £18 with no call out

    boiler, controls and heating system £18 per month £60 call out and £23 no call out

    im after any feedback regarding what people would look for in boiler cover? would it interest them?
    and any general marketing advice?

    Thanks
     
    Posted: Mar 4, 2020 By: G. Lasagne Member since: Mar 12, 2008
    #1
  2. Mr D

    Mr D UKBF Legend Free Member

    27,257 3,345
    Your £12 service is similar to what I'm paying British Gas £18 for.
    Did have 3 callouts last year - previously was paying lower.

    That include boiler service for £12?
     
    Posted: Mar 4, 2020 By: Mr D Member since: Feb 12, 2017
    #2
  3. Stedurham

    Stedurham UKBF Regular Free Member

    493 71
    £60 for a service? I pay £50 for service including cp12
     
    Posted: Mar 4, 2020 By: Stedurham Member since: May 11, 2018
    #3
  4. G. Lasagne

    G. Lasagne UKBF Ace Full Member

    2,307 435
    Hi yes it includes a boiler service
     
    Posted: Mar 4, 2020 By: G. Lasagne Member since: Mar 12, 2008
    #4
  5. Stedurham

    Stedurham UKBF Regular Free Member

    493 71
    that's for a gas hob property, cheaper if elec hob
     
    Posted: Mar 4, 2020 By: Stedurham Member since: May 11, 2018
    #5
  6. G. Lasagne

    G. Lasagne UKBF Ace Full Member

    2,307 435
    You can get it for £40 we aren't after competing with everyone on price, we want to offer more in the way of value, that's the idea of the maintenance packages im after feedback on the plans not our overall pricing, but thanks.
     
    Posted: Mar 4, 2020 By: G. Lasagne Member since: Mar 12, 2008
    #6
  7. Stedurham

    Stedurham UKBF Regular Free Member

    493 71
    works for 0800 and british gas you are roughly same prices, but are you national
     
    Posted: Mar 4, 2020 By: Stedurham Member since: May 11, 2018
    #7
  8. Stedurham

    Stedurham UKBF Regular Free Member

    493 71
    I have one with british gas they've been out and spent just short of £500 on parts then labour and its only about £18 a month, bargain I say
     
    Posted: Mar 4, 2020 By: Stedurham Member since: May 11, 2018
    #8
  9. G. Lasagne

    G. Lasagne UKBF Ace Full Member

    2,307 435
    No, we just cover the North East. Which may be an advantage and disadvantage. we are roughly the same price but the other companies tend to hike the price up after your first year. I know some customers who paid £20 and 3 years later pay nearly £50 for the same cover
     
    Posted: Mar 4, 2020 By: G. Lasagne Member since: Mar 12, 2008
    #9
  10. Stedurham

    Stedurham UKBF Regular Free Member

    493 71
    Good luck hope it works well, best bet go to a few landlord meetings
     
    Posted: Mar 5, 2020 By: Stedurham Member since: May 11, 2018
    #10
  11. lazal2us

    lazal2us UKBF Newcomer Free Member

    18 2
    Do you offer power flushing as a service?
     
    Posted: Feb 25, 2021 at 1:34 PM By: lazal2us Member since: Mar 23, 2017
    #11
  12. MBE2017

    MBE2017 UKBF Ace Free Member

    2,125 807
    Best of luck, I would market the service only, then the boiler service with unlimited call outs, on the monthly rates. Customers tend to get confused with too many offers at the same time.
     
    Posted: Feb 25, 2021 at 5:37 PM By: MBE2017 Member since: Feb 16, 2017
    #12
  13. Stedurham

    Stedurham UKBF Regular Free Member

    493 71
    ,y boiler mans just took on another 2 engineers and the big boys are looking for more in area heating engineers never been so busy in north east
     
    Posted: Feb 27, 2021 at 5:39 PM By: Stedurham Member since: May 11, 2018
    #13