Hello, Robert, I moved from Hostgator (before I was with Hostpapa) to HeartInternet about 3 years ago. My sites use to get hacked regularly (at least once a year) and I had no service for few hours a month. Since I moved to Heart - no hacking, speed improved and support is pretty good. I believe their hosting is all cloud. I would say they are good value for many. I am on reseller band, but my guess is it's the same shared hosting they provide.