Best Courier

Discussion in 'Ecommerce Forum' started by stuart.dawes, Feb 21, 2008.

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  1. gibby

    gibby UKBF Ace Free Member

    1,246 119
    this was stuff sent out before xmas. They didnt deliver it to the customer on time & then wanted to return it bck to us - with the usual charges.
    I spent ages on the phone trying to stop it comming back to us & was promised it would be delivered to the customers but they brough it back to us

    Posted: Jan 6, 2010 By: gibby Member since: Sep 11, 2007
  2. UKBF Newcomer Free Member

    3 0
    Which carrier do you think is best for lower volume parcels - say 5 - 10 per week? All their pricing seems to be quite high unless you send much larger quantities - not great for smaller businesses who have a regular but lower volume need and are paying close to public prices. any advice on lower volumes would be great - say less than £7 for a 1m x 25 x 25 cm box, approx 20 kg
    Posted: Jan 6, 2010 By: Member since: Nov 20, 2006
  3. gibby

    gibby UKBF Ace Free Member

    1,246 119
    a good question

    Firstly I would suggest you over estimate the amount going out as it will give you a better rate. Don't accept the 1st rate they give you as they usually come back with a cheaper one several days later

    Fastway would be worth talking to but you may have to buy a book of tickets in advance which isn't great for cashflow. You can haggle over this as they now give you 30 days to pay or they can split books of tickets.
    We use fastway for 40% of our orders & they are pretty good & cheaper.

    You could also try business post but I would only do so if the things you are sending are not easily breakable. They had a big habit of damaging our goods & losing them too.
    They do have lots of little clauses in the agreement so watch out. They don't like paying out on claims at all.
    For those size boxes they were quoting us 4.75 + vat with no fuel surcharge

    Posted: Jan 7, 2010 By: gibby Member since: Sep 11, 2007
  4. gibby

    gibby UKBF Ace Free Member

    1,246 119
    just to complecate things even more - DHL have now sold the home delivery network
    Im not sure how this will effect DHL services

    Posted: Jan 8, 2010 By: gibby Member since: Sep 11, 2007
  5. kiddiroo

    kiddiroo UKBF Newcomer Free Member

    13 0
    I run a children's toy company ( and we had an awful time with Fastway. Our local courier seems to change month to month and we were never informed by the depot that the courier no longer worked for them. Very difficult to get hold of and poor customer service. Parcels being damaged, delayed and even returned. We asked for a refund on tickets due to the problems we were having. You can imagine their response! So we lost quite a bit of money with them as won't use the tickets anymore. We no longer use them. We now use UK Mail which is much more professional and just as good value for money, although word of warning. pay your bill on time as there are no reminders. They just disable your account!

    Posted: Jan 8, 2010 By: kiddiroo Member since: Feb 24, 2009
  6. gibby

    gibby UKBF Ace Free Member

    1,246 119
    weve used fastway for ages & as long as you use them in their own areas they are OK but yes they have had some issues in the last year

    if you use fastway out of thier own areas its dealt with by UK mail - Business post & that can be where the problems start.

    We did use UK mail for a few months & they were really awful. lots of damages & lost parcels & you really have to fight to get any claim processed

    Just watch the excess as its how the wriggle out of paying claims

    Posted: Jan 8, 2010 By: gibby Member since: Sep 11, 2007
  7. DS-UK

    DS-UK UKBF Newcomer Free Member

    9 0
    We use parcel force great service and prices based on our volumes, also if customers are not in they can leave at closest post office.

    Had a bad experience with fastway as our local franchise went belly up, we are now left with worthless pre paid books worth several hundred pounds, i am told that we can use them when a new franchise appears....that was over 12 months ago and still nothing!
    Posted: Jan 8, 2010 By: DS-UK Member since: Oct 31, 2009
  8. TheBalloonPrintingCompany

    TheBalloonPrintingCompany UKBF Regular Full Member

    169 7
    For one off's we use Parcel Monkey, we were using Interparcel before but had a very bad experience with them, where they didn't pick an item up, never notified us, never offered an apology when we tried to call, gave a refund when asked and refused to offer a quote on same day delivery. To top it off 2 days later their driver turned up, asked for the parcel (which I ended up personally driving to Leeds to deliver) and when we explained he said we were liable to be charged for him not collecting anything!
    Posted: Jan 13, 2010 By: TheBalloonPrintingCompany Member since: Oct 27, 2009
  9. adela

    adela UKBF Newcomer Free Member

    1 0
    Posted: Jan 21, 2010 By: adela Member since: Jan 18, 2010
  10. 10thWay

    10thWay UKBF Newcomer Free Member

    8 2
    Whatever you do, don't go with Despatch Bay (Saletrack)/DHL they are an absolute joke. They cock things up all the time and so far, they never admitted to be at fault.

    Not great at delivering parcels, but excellent at pointing the finger.
    Posted: Mar 26, 2010 By: 10thWay Member since: Dec 19, 2007
  11. 4little1s

    4little1s UKBF Ace Full Member

    1,613 92
    Interesting you say that about Despatch Bay. I have been looking at them recently but a bit put off that you needed to top the service up and then use it as a kind of credit system.

    In terms of prices everyone is getting, I know this thread is long and dates back, but what prices are people getting and what prices should I be looking to get for:

    20 - 40 UK packages a month, mainly up to 5kg ? Best price I have so far is £6.50 + vat
    Posted: Apr 12, 2010 By: 4little1s Member since: Aug 1, 2008
  12. That Guy

    That Guy UKBF Ace Free Member

    1,679 237
    Parcels Please do a discount for regular shippers, why not send them an email or give them a quick call:
    Posted: Apr 12, 2010 By: That Guy Member since: Dec 23, 2008
  13. SCAMWATCHfastway

    SCAMWATCHfastway UKBF Newcomer Free Member

    3 0
    Hi Leslie, thats were Fastway win, the biggest loser in this scenario is the Franchisee, they are the ones that take all the risks in this trade, and with so many disgruntled customers, the franhcisee either goes bankrupt or walks away with out any money left, while the Fastway management just churn the run at a profit to them.

    There are so many reports of poor customer service by Fastway, that there is a reason for them being so cheap, and people buying into the franchise as a franchisee are the ones losing out. The system may seem good down on paper, but there is to many loop holes for corrupt regional franchises to do the dirty on the cf.
    Posted: May 15, 2010 By: SCAMWATCHfastway Member since: May 15, 2010
  14. gibby

    gibby UKBF Ace Free Member

    1,246 119
    You may be right.

    Weve been using Fastway for 3 years & the local drivers have been great to us. They do work hard & the only thing that has let them down is the company

    We have had to pull our business away from Fastway recently, even though they are cheaper than any other courier for small packets

    We are just about to take them to court as we have 3 claims for lost & damaged goods. 2 of them are over 6 months old.

    Im not sure if this is the same all over the UK but we have nagged, written, reminded the drivers & the local depot over & over about the claims but they just promise it will be sorted but nothing ever happens.

    I do like the local drivers & the staff at the depot as they do try hard but we have been told the local manager who also owns a franchise dose not like paying out for claims & will do anything he can to avoid it.

    We felt really bad stopping the business with the local driver but if they can't look after long term customers they don't deserve our business

    Posted: May 18, 2010 By: gibby Member since: Sep 11, 2007
  15. Tommy7

    Tommy7 UKBF Newcomer Free Member

    47 2
    Try for a no obligation quote.
    Posted: May 25, 2010 By: Tommy7 Member since: Apr 1, 2010
  16. guntrip

    guntrip UKBF Newcomer Free Member

    1 0
    dont bother with fast ways. we were sold £400 worth of tikets and did not use them according to them enough, they now tell us that we are no longer eligeable for collection service and we should take our parcels to the nearest depot 20 miles away for sending. be ware. also if there is a dlivery they dont like doing although they take your tikets and your parcell they make all sorts of problems for you, non delivery late or lost. Because of this we lost a regular order Be ware. we are now stuck with £100 worth of tikets be ware.
    Posted: Jun 21, 2010 By: guntrip Member since: Jun 21, 2010
  17. gibby

    gibby UKBF Ace Free Member

    1,246 119
    We have recently had a quote from Parcel Network.
    they are offering us far better rates for using the DHL service than DHL did

    Our local DHL driver has told us they have increased the size of the rounds for the DHL drivers & selling off the rural or poor areas as franchises. Mainly because they dont want to pay for the diesel in those areas.

    Posted: Jun 22, 2010 By: gibby Member since: Sep 11, 2007
  18. pbryden

    pbryden Guest

    1 0
    Use the APC Courier Network, they are brilliant maybe just a little more expensive but the service is second to none. They have depots in all areas of the country and really are first rate.
    Posted: Nov 17, 2010 By: pbryden Member since: Nov 17, 2010
  19. JMRidley

    JMRidley UKBF Regular Full Member

    437 129
    We use Parcel Monkey when we have parcels over 2kg and they have been great everytime. Picked up when we expected and next day delivery for £6.95. We only have a couple of parcels over this weight a week so the quotes we got from other couriers was ridiculous.
    Posted: Nov 17, 2010 By: JMRidley Member since: Nov 12, 2010
  20. bathsign

    bathsign UKBF Newcomer Free Member

    2 0
    Very bad experience with Fastway Couriers: a parcel worth £210 was damaged in transit (they used a 3rd party to deliver it) and Fastway washed their hands of it. I made contact about 10 times and never received a meaningful response; never got compansation.
    That's just the beginning. Then the franchise ceased trading, and from internet search it appears this is a common event. The big snag is that you pay in advance, approx £100 - £150 for delivery coupons. I am not the first to be left with these pre-paid coupons and no way to redeem them. Head office are not interested. All the drivers appear to be independant franchisees too, so when the depot goes bust the pack of cards collapses.
    If you google Fastway you'll see that this has happened often.
    It's interesting to note that other parcel firms point to the low rates as being, in fact, unsustainable. Hence the bankruptcies.
    Posted: Nov 19, 2010 By: bathsign Member since: Nov 19, 2010
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