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Bad reviews

Discussion in 'General Business Forum' started by busowner987, Sep 15, 2020 at 12:22 PM.

  1. busowner987

    busowner987 UKBF Regular Free Member

    204 12
    Is it possible for a company to take a customer to court over a negative review?
     
    Posted: Sep 15, 2020 at 12:22 PM By: busowner987 Member since: Aug 27, 2019
    #1
  2. JezDonnel

    JezDonnel UKBF Contributor Free Member

    31 1
    i'm not sure but think yeah , becuase the review can not be true , and because of this you have less customers .
     
    Posted: Sep 15, 2020 at 12:44 PM By: JezDonnel Member since: Jun 30, 2020
    #2
  3. MBE2017

    MBE2017 UKBF Ace Free Member

    1,937 699
    Not if it is their opinion, anyone is allowed an opinion.

    For lying, trying to harm your business, possibly depending on the evidence, hard to prove usually.
     
    Posted: Sep 15, 2020 at 12:45 PM By: MBE2017 Member since: Feb 16, 2017
    #3
  4. MBE2017

    MBE2017 UKBF Ace Free Member

    1,937 699
    The review could be true though.
     
    Posted: Sep 15, 2020 at 12:45 PM By: MBE2017 Member since: Feb 16, 2017
    #4
  5. AllUpHere

    AllUpHere UKBF Ace Free Member

    3,343 1,265
    You can take anyone to court. Whether you win, or whether it's worth it is another matter.
     
    Posted: Sep 15, 2020 at 12:45 PM By: AllUpHere Member since: Jun 30, 2014
    #5
  6. Paul Norman

    Paul Norman UKBF Ace Free Member

    2,780 865
    If the review is libellous, you might, with a large enough budget, get somewhere.

    But I would crack on. People leave bad reviews. Hopefully, other people will leave good ones.
     
    Posted: Sep 15, 2020 at 1:10 PM By: Paul Norman Member since: Apr 8, 2010
    #6
  7. fisicx

    fisicx It's Major Clanger! Staff Member

    33,306 9,850
    The review is their opinion of your service. What you can do is respond to the review to refute any falsehoods. But it easier to just get loads of good reviews to make the bad review look incongruous.

    Note that even if you win a court case, the review site isn’t obliged to remove the review.
     
    Posted: Sep 15, 2020 at 1:24 PM By: fisicx Member since: Sep 12, 2006
    #7
  8. Alison Moore

    Alison Moore UKBF Enthusiast Full Member

    535 94
    Best to reply professionally and politely to the bad review and move on. Lots of people will judge your bad reviews by your reply to them, and not necessarily the review itself. It's obviously tricky though if you don't have many good reviews - unfortunately most people are keen to leave a bad review if they've had bad experience, but rarely think of leaving a good one.
     
    Posted: Sep 15, 2020 at 1:53 PM By: Alison Moore Member since: Aug 4, 2016
    #8
  9. Mark T Jones

    Mark T Jones UKBF Big Shot Free Member

    4,802 1,815
    In addition to the above, sensible advice, ask yourself what you actually hope to achieve from legal action.

    Going to court isn’t a quick, cheap or easy way to achieve anything and going without a clear goal is just a way to line lawyers’s pockets.

    The judge will always want to know what prior actions you have taken to remedy the situation, so best to focus on that forst
     
    Posted: Sep 15, 2020 at 2:24 PM By: Mark T Jones Member since: Nov 4, 2015
    #9
  10. Aniela

    Aniela UKBF Regular Free Member

    329 41
    A lot of review sites allow you to reply. If it's on one of those, leave a reply stating something like "We're not aware of a situation like this occurring but if you contact us on <details>, we will get this looked into."

    If you can't do that, just ignore it.

    Get more good reviews to outweight it.
     
    Posted: Sep 15, 2020 at 7:54 PM By: Aniela Member since: Mar 28, 2020
    #10
  11. JEREMY HAWKE

    JEREMY HAWKE UKBF Legend Full Member

    5,169 1,764
    All press is good press more clicks and all that
    If they are spending their time hating you this means that you are important :)
     
    Posted: Sep 15, 2020 at 9:52 PM By: JEREMY HAWKE Member since: Mar 4, 2008
    #11
  12. JEREMY HAWKE

    JEREMY HAWKE UKBF Legend Full Member

    5,169 1,764
    "I asked a bunch of pensioners on a business forum your honour " :)
     
    Posted: Sep 15, 2020 at 9:53 PM By: JEREMY HAWKE Member since: Mar 4, 2008
    #12
  13. BustersDogs

    BustersDogs UKBF Ace Free Member

    1,350 252
    Another pet sitter in the States is in the process now, having had multiple bad reviews on as many review sites as the person could find, which included lies (as the pet sitter tells us).

    There was also a pet sitter in the UK who took some kind of legal action after a video was shared of them leaving dogs in a hot vehicle which started a stream of bad reviews on the walker's fb page. It was unfounded and the person who shared the video came back to the site and had to make apologies. It made interesting viewing!
     
    Posted: Sep 16, 2020 at 7:14 AM By: BustersDogs Member since: Jun 7, 2011
    #13
  14. Darren_Ssc

    Darren_Ssc UKBF Ace Free Member

    1,242 382
    Sign up for one of those 'Trusted' sites where you pay a monthly fee. :)
     
    Posted: Sep 16, 2020 at 7:42 AM By: Darren_Ssc Member since: Mar 1, 2019
    #14
  15. MBE2017

    MBE2017 UKBF Ace Free Member

    1,937 699
    Oh, the ones that if you pay enough monthly let you, adjust certain reviews? One reason I put no faith in them.

    BTW, just out of interest, who do you think posts bad reviews on such trusted review sites? Clients, or the trusted review website workers, who then use it to upgrade your monthly fee to get rid of those reviews?
     
    Posted: Sep 17, 2020 at 12:27 AM By: MBE2017 Member since: Feb 16, 2017
    #15
  16. Darren_Ssc

    Darren_Ssc UKBF Ace Free Member

    1,242 382
    There is a bit of both but, yes, in some cases it becomes rather obvious.
     
    Posted: Sep 17, 2020 at 6:13 AM By: Darren_Ssc Member since: Mar 1, 2019
    #16
  17. Naheed Mir

    Naheed Mir UKBF Contributor Free Member

    54 5
    Yes, it is possible to take a customer to court over a negative review. If a customer posts a false negative review about your business, then you may have grounds to sue the online reviewer for defamation.
     
    Posted: Sep 19, 2020 at 4:03 PM By: Naheed Mir Member since: Aug 10, 2020
    #17
  18. paulears

    paulears UKBF Big Shot Full Member

    4,468 1,176
    "we're really sorry you were not happy - feel free to get in touch and we can see what can be done to help" Looks good but is not an admission of anything. A useful trick you hear the Politicians use.
     
    Posted: Sep 19, 2020 at 4:06 PM By: paulears Member since: Jan 7, 2015
    #18
  19. fisicx

    fisicx It's Major Clanger! Staff Member

    33,306 9,850
    But you would be daft to even consider such an action
     
    Posted: Sep 19, 2020 at 4:10 PM By: fisicx Member since: Sep 12, 2006
    #19