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Discussion in 'General Business Forum' started by busowner987, Sep 15, 2020 at 12:22 PM.
Is it possible for a company to take a customer to court over a negative review?
i'm not sure but think yeah , becuase the review can not be true , and because of this you have less customers .
Not if it is their opinion, anyone is allowed an opinion.
For lying, trying to harm your business, possibly depending on the evidence, hard to prove usually.
The review could be true though.
You can take anyone to court. Whether you win, or whether it's worth it is another matter.
If the review is libellous, you might, with a large enough budget, get somewhere.
But I would crack on. People leave bad reviews. Hopefully, other people will leave good ones.
The review is their opinion of your service. What you can do is respond to the review to refute any falsehoods. But it easier to just get loads of good reviews to make the bad review look incongruous.
Note that even if you win a court case, the review site isn’t obliged to remove the review.
Best to reply professionally and politely to the bad review and move on. Lots of people will judge your bad reviews by your reply to them, and not necessarily the review itself. It's obviously tricky though if you don't have many good reviews - unfortunately most people are keen to leave a bad review if they've had bad experience, but rarely think of leaving a good one.
In addition to the above, sensible advice, ask yourself what you actually hope to achieve from legal action.
Going to court isn’t a quick, cheap or easy way to achieve anything and going without a clear goal is just a way to line lawyers’s pockets.
The judge will always want to know what prior actions you have taken to remedy the situation, so best to focus on that forst
A lot of review sites allow you to reply. If it's on one of those, leave a reply stating something like "We're not aware of a situation like this occurring but if you contact us on <details>, we will get this looked into."
If you can't do that, just ignore it.
Get more good reviews to outweight it.
All press is good press more clicks and all that
If they are spending their time hating you this means that you are important
"I asked a bunch of pensioners on a business forum your honour "
Another pet sitter in the States is in the process now, having had multiple bad reviews on as many review sites as the person could find, which included lies (as the pet sitter tells us).
There was also a pet sitter in the UK who took some kind of legal action after a video was shared of them leaving dogs in a hot vehicle which started a stream of bad reviews on the walker's fb page. It was unfounded and the person who shared the video came back to the site and had to make apologies. It made interesting viewing!
Sign up for one of those 'Trusted' sites where you pay a monthly fee.
Oh, the ones that if you pay enough monthly let you, adjust certain reviews? One reason I put no faith in them.
BTW, just out of interest, who do you think posts bad reviews on such trusted review sites? Clients, or the trusted review website workers, who then use it to upgrade your monthly fee to get rid of those reviews?
There is a bit of both but, yes, in some cases it becomes rather obvious.
Yes, it is possible to take a customer to court over a negative review. If a customer posts a false negative review about your business, then you may have grounds to sue the online reviewer for defamation.
"we're really sorry you were not happy - feel free to get in touch and we can see what can be done to help" Looks good but is not an admission of anything. A useful trick you hear the Politicians use.
But you would be daft to even consider such an action