Automating Credit Control Using Sage Instant

Discussion in 'Cashflow forum' started by DavidWH, May 17, 2016.

  1. DavidWH

    DavidWH UKBF Enthusiast Free Member

    1,124 187
    We've narrowed down the accounts we give credit to, and have a handful of larger accounts that are usually OK at paying their bills, and the majority are smaller, lower value accounts where it takes a little longer to get paid.

    Being a small company, we admit to being a little lax in chasing debts, I've looked at outsourcing credit control, but I don't think our volume warrants it.

    We use Sage Instant accounts, and I've downloaded a copy of Credit Chaser for Sage, it seem's to tick the boxes, where we can automate sending payment reminders, statements, and chase overdue accounts with little input, and a very modest cost (£400), as well as being able to set tags to customers so better paying clients don't get mithered as much as those who need pompting.

    Just interested in what other options are available, and what other's would recommend?
     
    Posted: May 17, 2016 By: DavidWH Member since: Feb 15, 2011
    #1
  2. Ian J

    Ian J Factoring Specialist Full Member - Verified Business

    4,643 1,306
    I have never been a great fan of chasing letters especially of the automated variety as they are never as effective as a telephone call
     
    Posted: May 18, 2016 By: Ian J Member since: Nov 6, 2004
    #2
  3. johndon68

    johndon68 UKBF Big Shot Full Member - Verified Business

    3,324 608
    If you are looking for something that integrates with Sage you may want to check their Additions catalog at www.sage.co.uk/additions

    John
     
    Posted: May 23, 2016 By: johndon68 Member since: Nov 2, 2009
    #3
  4. Matt McFedries

    Matt McFedries UKBF Newcomer Free Member

    1 0
    This is an issue for a lot of small businesses and the collections industry typically doesn't have a solution - or not at a cost that fits the size of the debt. Online solutions are changing this though there's a way to go.

    I agree a phone call is often required because email reminders and posted statements can easily be dismissed or overlooked. The other advantage of a phone call is that it's harder to weasel out of making a commitment to pay.

    We've seen good results through automated reminders, but our data shows that there is still a massive amount of debt that requires further action (phone or demand letter). Usually SME's are too busy or lack the skills (and desire) to jump on the phone, which leaves a bunch of lower-value invoices in the too hard basket.

    We're working on making that easy and cost effective for SME's (i.e. professional phone calls done for you from £2 per call which is nothing if you get a £300 invoice paid). Currently we work with Xero and Quickbooks in the UK but perhaps we should plug in to Sage too?
     
    Posted: Apr 21, 2017 By: Matt McFedries Member since: Apr 21, 2017
    #4