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As a business am I obligated to have a landline?

Discussion in 'General Business Forum' started by paulomunky, Feb 4, 2010.

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  1. paulomunky

    paulomunky UKBF Newcomer Free Member

    80 0
    Hey guys,

    Quick question. As a web based software business, are we under any obligation to have a landline from the outset? Our support will be done initially via other channels such as email, a forum, twitter etc to cut down on admin during our early growth.

    We plan to introduce telephone support later to help with customer service

    Look forward to hearing your answers!

    Paul
     
    Posted: Feb 4, 2010 By: paulomunky Member since: Dec 12, 2008
    #1
  2. los_design

    los_design UKBF Newcomer Free Member

    378 70
    Nope

    As far as I am aware there is no obligation at all.
     
    Posted: Feb 4, 2010 By: los_design Member since: Jun 7, 2009
    #2
  3. craiga1971

    craiga1971 UKBF Newcomer Free Member

    339 49
    You don't necessarily need a landline but there are times when a customer needs to talk to someone right now.

    A number (any number) which, maybe, diverts to a mobile might be a solution.

    I'd be very wary of any company I couldn't contact by phone.

    HTH

    Craig
     
    Last edited: Feb 4, 2010
    Posted: Feb 4, 2010 By: craiga1971 Member since: Jan 7, 2010
    #3
  4. los_design

    los_design UKBF Newcomer Free Member

    378 70
    Agreed...

    although not an obligation it is a vital contact point and a very overlooked element in the trust building operation with your future clients.

    Regards
     
    Posted: Feb 4, 2010 By: los_design Member since: Jun 7, 2009
    #4
  5. vvaannmmaann

    vvaannmmaann UKBF Legend Free Member

    13,109 3,369
    I would avoid companies that had no fixed line.
    (There are of course obvious exceptions)
     
    Posted: Feb 4, 2010 By: vvaannmmaann Member since: Nov 6, 2007
    #5
  6. benjamin_c

    benjamin_c UKBF Enthusiast Free Member

    865 112
    you can get a voip solution for next to nothing, i really can't see a valid reason not to have a land line number, it gives the business credibility...
     
    Posted: Feb 4, 2010 By: benjamin_c Member since: Jun 3, 2009
    #6
  7. Heart Communications

    Heart Communications UKBF Newcomer Free Member

    185 32
    Hi Paul,

    There is no obligation, but like others have already said, it may not inspire confidence in customers.

    We can provide you with a telephone number (regional or non-geo), answer calls in your company name and take messages or even patch calls through to your mobile.

    If you then decide you want to handle calls in-house, we can simply point the number we've allocated you to a landline or mobile number you specify.

    This will allow you to portray a professional image from the outset, whilst keeping overheads to a minimum.

    Check out www.HeartCommunications.co.uk

    Amy
     
    Posted: Feb 4, 2010 By: Heart Communications Member since: Oct 21, 2008
    #7
  8. paulomunky

    paulomunky UKBF Newcomer Free Member

    80 0
    Thanks guys VOIP would seem the way forward right now then
     
    Posted: Feb 4, 2010 By: paulomunky Member since: Dec 12, 2008
    #8
  9. craiga1971

    craiga1971 UKBF Newcomer Free Member

    339 49
    Amy

    If a client subsequently wants to take back their calls, and you arrange the divert to a landline - Is this divert free of charge? I appreciate there will be a charge to divert to a mobile.

    Also, if I want you to take calls on my behalf I take it I just set my number to divert to you - Do you track via diverted CLI or would I be diverting to my own number with you?

    Thanks

    Craig
     
    Posted: Feb 4, 2010 By: craiga1971 Member since: Jan 7, 2010
    #9
  10. My Owl 1

    My Owl 1 UKBF Enthusiast Free Member

    935 91
    Or you could have a local std code internet phone with us.:) pm me if you would like to know more

    Best wishes

    Avril
    www.savemoneywithus.co.uk

    Avril
     
    Posted: Feb 4, 2010 By: My Owl 1 Member since: Nov 17, 2008
    #10
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