Anybody tried Heart Internet paid hosting?

[Azam.net]

Am considering signing up for hosting with Heart Internet, for the Business Professional account but just wanted to ask how reliable they are in terms of uptime, customer support etc. They don't offer telephone, live chat or forum support, which worries me. It means we are dependent on how promptly they bother to respond to emails.

Anybody tried 'em and what has your experience been please?

Thanks.

 

[paulcreedy]

If you see any host offering unlimited anything, especially webspace and unlimited bandwidth stay well clear of them if I were you, especially if you are putting your business website with them.

Unless they've taken the hard drive out of the Dr Who's Tardis there's no such thing as unlimited webspace or bandwidth.

 

[SuffolkDesigns]

If you see any host offering unlimited anything, especially webspace and unlimited bandwidth stay well clear of them if I were you, especially if you are putting your business website with them.

I'll second that, I just wish I knew where to buy unlimited space drives so I could offer the same service..... :roll: :roll:

 

[Rob Holmes]

I know Heart internet and I also know their reasons for offering unlimited diskspace and bandwidth.

The reasons (to a newbie) may sound persuasively convincing - but most people should know better!

My gut feeling is still get a host you can telephone if all their online systems have failed.

Rob

 

[Azam.net]

Thank you very much. Useful to get some feedback from the guys 'in the know'.

 

[Azam.net]

I was wondering I could get some advice from the hosting experts.

The plan was not to user Heart Internet to host our webpages. We run a movie portal on which we have a lot of trailers. The trailer links currently send people to other sites. Those links often go dead after a few years and we constantly have to keep an eye on them, change the trailer links etc.

We thought that instead of referring people to trailers on other sites, we'd store them on Heart Internet 'unlimited' account. That way we wouldn't be dependent on other sites keeping the trailers up for years.

Obviously trailers use up a lot of bandwidth and storage.

Our actual webpages, scripts etc. would be stored on a more reliable host which has telephone support etc.

Of course, it would be exhorbitant to store trailers on one of the premium web hosts.

What is the best way to handle things in such a scenario?

Thank you.

 

[SuffolkDesigns]

Plugging myself here.

If you pm me I can work out a reasonably priced high bandwidth acount for you on an Estonian server, as we don't pay for bandwidth on them because of great subsidies from the government

 

[TWD-Tony]

I'll give a quick plug too

One of my sub-companies www.serverfuture.co.uk specialises in high bandwidth websites... I doubt it would be as cheap as an Estonian server but I would be happy to give you a quote...

To give you some ideas on cost - "unlimited" accounts (that don't exist) are something like £10 - £30 / Month... on the other end of the scale Rackspace (probably THE BEST dedicated server provider in the UK) charge £150 / Month for their BASIC (low end) server with the lowest support package and only 100Gb of Bandwidth!

 

[Rob Holmes]

Nadeem,

I would say that splitting the 2 accounts may be a *little* cheaper BUT no more stable because if one goes down the other is rendered useless anyway.

Incidently you haven't mentioned how much diskspace and bandwidth you think you'll need?

Rob

 

[paulcreedy]

May be an obvious question, but if you are going to put the files on your own site make sure you have permission to do so off the file owner.

Personally I'd leave them on their original site and link to them. A little general house-keeping now and again should keep the links valid. It will save you a packet!

 

[SuffolkDesigns]

have a script made to check them for you

 

[seveninternet]

Hi Azam.com

If you want to email me with your requirements ([email protected]) I would be happy to send you a quote. My company doesn't over sell on disk space or bandwidth. We have phone, email, skype & msn for support

We also offer a 30 money back guarantee if you aren't happy with our service.

 

[mattk]

I have a reseller account with Heart Internet and they are excellent. I host 20+ accounts and can't remember any problems or downtime in the last 12 months or so.

 

[JoyDivision]

Hosting companies have never expalined to me how their unlimited bandwidth systems work. For all my knowledge of computing and TCP/IP unlimited bandwidth does not exist .

Its just a marketing ploy and as soon as you start to eat up a lot of bandwidth they cancel your account. Its all the T&Cs. What they do is legal but misleading and I avoid them. If they are not honest about how much bandwidth you get I can trust they are honest about anything else?

 

[mattk]

I guess the cost of hard drive space/bandwidth is so small nowadays that they can offer "unlimited" services.

Azam.com - It's worth the T&C's on Heart though, I don't think you can host pages somewhere and files on Heart:

23 DATA TRANSFER

23.2 Web hosting accounts that are prohibited from hosting file distribution websites, adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites, giving away web space under a domain, sub domain or directory.

27 WEBSPACE USAGE

Unlimited web space is available for genuine web site content, content must be linked into web pages. Customers are prohibited from using the server as a file/backup respository. Customers are expected to employ good house keeping when maintaining their account.