We're a small family business, and my time like most SME's is split between many responsibilities. One area I know we're rather lax is on credit control. As a general rule we don't give credit to customers, however we've a few good, long standing customers who pay well, and a number of newer larger customers who credit was extended as part of the deal, and we've benefited from recurring work. I've looked at automation, but the volume doesn't really warrant automation. We use Sage Instant Accounts, as it does everything we need, and integrates with or MIS. I'm now trying to think of a way to make credit control part of the day to day business, just wondered how others manage their debtors. I'm inclined to set reminders on our Google Calendar, which is displayed in our office for all to see. I'm thinking of having a set process for credit control, and dealing with debtors, hopefully giving an impression we're on the ball, and reduce the debts. Again looking for advice, as I have a habit of overthinking, and complicating things!