- Original Poster
- #1
Hi all,
In early June we received a letter from ADT asking us to contact them urgently as they had received notification to terminate our alarm contract with them verbally, but not in writing.
We called them up rather surprised - we never gave them any notice! They explained they had received notice from a new tenant in our building that they were moving in, and that we had moved out. The building has several floors, and we did used to occupy that floor, but each floor had its own alarm system/contract/redcare. That floor was terminated a while ago.
Anyhow, told ADT clearly we weren't moving anywhere, that the tenant was leasing a floor we USED TO occupy, that the floor had nothing at all do to with that contract number, and that we were keeping ours. Also told them we were annoyed that they would accept instruction from a 3rd party being an alarm company!
In mid June we get a letter asking for early termination fees. Emailed them asking what on earth was going on, and they emailed back apologising and saying it was all now ok and sorted out.
Alarm goes off last week in the early morning - we get told the engineer visit would be chargeable as we're no longer in contract. ADT refuse to attend unless we agree to pay their callout fees, and refuse to help diagnose the error message on the panel on the phone. Email our contact at ADT next morning asking what is going on, no reply. I was ill at home, so decide to pick it up when back at work (I handle the alarm stuff generally).
Get in yesterday, call them up, and they say our contract is indeed terminated.
Now at this point, I am fuming:
- they've unilaterally cancelled the contract
- they've not serviced/checked the alarm which went off
- they've been told on 2 occassions (both logged/in writing) to not terminate
Email out contact person at ADT again, and get left a voicemail yesterday late afternoon saying I need to call them as there is confusion about a new tenant. Call back and it goes to voicemail, guy is on holiday now till Wednesday - he also hasn't emailed or delegated this to another point contact. He's emailed someone in accounts, and someone in legal to "have a look at it".
Call the up again this morning and speak to a helpful guy called "Dave" (for eg). Tell "Dave" that unless the contract is reinstated, redcare signalling re-enable, and the alarm looked at by end of play today, their contract as far as I'm concerned is terminated, by them, unilaterally, and they're free to pursue me for whatever money they think they're owed - I'll happily see them in court.
They've told me they've reinstated the contract etc, but no engineer has come out today. This should be an urgent job, as it's over a week old now. I've told them clearly I won't let an engineer into the office tomorrow, and the contract will be terminated as far as I'm concerned.
Legally, where do people think we stand on this?
Thanks!
In early June we received a letter from ADT asking us to contact them urgently as they had received notification to terminate our alarm contract with them verbally, but not in writing.
We called them up rather surprised - we never gave them any notice! They explained they had received notice from a new tenant in our building that they were moving in, and that we had moved out. The building has several floors, and we did used to occupy that floor, but each floor had its own alarm system/contract/redcare. That floor was terminated a while ago.
Anyhow, told ADT clearly we weren't moving anywhere, that the tenant was leasing a floor we USED TO occupy, that the floor had nothing at all do to with that contract number, and that we were keeping ours. Also told them we were annoyed that they would accept instruction from a 3rd party being an alarm company!
In mid June we get a letter asking for early termination fees. Emailed them asking what on earth was going on, and they emailed back apologising and saying it was all now ok and sorted out.
Alarm goes off last week in the early morning - we get told the engineer visit would be chargeable as we're no longer in contract. ADT refuse to attend unless we agree to pay their callout fees, and refuse to help diagnose the error message on the panel on the phone. Email our contact at ADT next morning asking what is going on, no reply. I was ill at home, so decide to pick it up when back at work (I handle the alarm stuff generally).
Get in yesterday, call them up, and they say our contract is indeed terminated.
Now at this point, I am fuming:
- they've unilaterally cancelled the contract
- they've not serviced/checked the alarm which went off
- they've been told on 2 occassions (both logged/in writing) to not terminate
Email out contact person at ADT again, and get left a voicemail yesterday late afternoon saying I need to call them as there is confusion about a new tenant. Call back and it goes to voicemail, guy is on holiday now till Wednesday - he also hasn't emailed or delegated this to another point contact. He's emailed someone in accounts, and someone in legal to "have a look at it".
Call the up again this morning and speak to a helpful guy called "Dave" (for eg). Tell "Dave" that unless the contract is reinstated, redcare signalling re-enable, and the alarm looked at by end of play today, their contract as far as I'm concerned is terminated, by them, unilaterally, and they're free to pursue me for whatever money they think they're owed - I'll happily see them in court.
They've told me they've reinstated the contract etc, but no engineer has come out today. This should be an urgent job, as it's over a week old now. I've told them clearly I won't let an engineer into the office tomorrow, and the contract will be terminated as far as I'm concerned.
Legally, where do people think we stand on this?
Thanks!
