Just recently 1/4 parcels are going missing when using a 3rd party parcel hub which uses Hermes. These are large parcels so it's not like they're getting left in the van or something. This is a disasterous ratio for my business and effects my reputation dramatically. As I used a 3rd party hub I'm only entitled to £20 claim even though value is over £100-150. Can I take either Hermes or the 3rd party parcel hub to small claims as this is ridiculous amount to go missing?