Fresh Threads: Absent employees and delivery charges

  1. Kat Haylock

    Kat Haylock Community Editor Staff Member

    Posts: 400 Likes: 170
    13 |

    Hi UKBFers,

    Welcome to Fresh Threads, our weekly roundup of the best threads and debates from the forums.

    Looking for a forum full of blue-sky, out-of-the-box, ahead-of-the-curve, outside-the-envelope solutioneers? As Noah eloquently put it this week, UKBF probably isn't the place for you. But between the odd gripes and grumbles, there are plenty of weird problems and great business posts you wouldn't want to miss.

    Here are my picks of threads from the last seven days:

    1. Employee returning late from holiday

    57U, Employment & HR

    After a member of staff returned to work late after a holiday, 57U is finding it hard not to be a “tad annoyed” by the situation. The employee is claiming that his flight was delayed, but didn’t bother to let anyone know he’d be coming in late.

    Ashley_Price: My first thought is what is the person like normally in his work? Flights being delayed do happen - can he show proof of this? 

    Yes, you are right to be a tad annoyed if he didn't contact you until you contacted him, but it is how you proceed. If he is normally a good worker, then mention that he could have at least contacted you as soon as he realised there was a problem and ask him to do this should it happen again.

    Newchodge: When you are feeling calm about it, sit him down and explain exactly why you are disappointed in him, The original extension, the lateness and particularly the failure to notify - some employees may not have a mobile number to send a text message, but he obviously has.

    MBE2017: Might be worth checking if the flight was late, if not then you probably have more problems heading your way in the future.

    2. Transferring clients

    red7450, Legal

    red7450 is currently a minority director of an IT company and planning on starting his own firm. He has no contract or clause stating that he can’t take clients with him, but every client he’s spoken to plans to follow him to his new business.

    The company currently hosts their client domain names on a control panel that’s registered to their company email address. If red7450 accesses the shared login to transfer the domain names (while still employed at the company), then chooses to leave the company when the domains are transferred, are there any legal issues he could face?

    Newchodge: Your first issue is that it is against 'the rules' for a director to act in any way that harms the interests of the company of which they are a director. So you would have to resign as a director before doing anything else. That may, or may not, prompt your co-director to remove your access to anything that matters.

    LiveNetworksLtd: The only middle of the road approach would be to advise the clients that as of a date, you have resigned as a director and left the employment of the company. Your co-director and contract may actually require you to give notice, because as a director you're also an employee.

    Once you're free, clients may well still have your mobile number for support, or your LinkedIn details to be able to get back in touch with you. It’s always better if they seek you out.

    3. Card reader for infrequent payments

    vulcanz, General Business

    vulcanz works in vehicle modifications and repairs, where some jobs can take months. He estimates that there would only be one or two payments a month, so he’s looking for a card reader with a low service charge.

    While the PayPal reader is 1.5% if you process £1,500 of payments each month, due to the nature of his business he can’t necessarily guarantee that amount.

    Russ Michaels: I don't think you are going to find any solution with cheaper rates. If you have a PayPal account, then you can just send someone an invoice via PayPal or generate a payment link, and get them to pay that way via their phone or tablet.

    Nochexman: In theory at least being face-to-face with the person who is paying you should limit any risk of fraud. Do your customers tend to be irregular consumers of your service?

    4. How much should my delivery charge be?

    momon121, General Business

    For the last four years, momon121 has been charging minimum £1 for delivery of their products, and the destination could range from 3-10 miles. 

    Last year, they clocked up over 25,000 miles on local deliveries, which caused wear and tear on the car and cost hundreds of pounds to repair.

    The £1 delivery was initially used to incentivise people to shop with them, but it’s becoming less cost-effective to do this. Is there a way to figure out how much we should be charging?

    Mr D: Work out the fuel, insurance, wear and tear etc on the level of mileage for delivering. Break it down per delivery order. Then you'll know how much it costs you per delivery.
    Whether you charge that full rate or just a contribution towards it is up to you.

    Newchodge: Keep an exact record of the miles that you do. Record the cost of your fuel over the same period. Work out the fuel cost per mile. Calculate just the fuel cost of a 1 mile, 2 mile or 10 mile delivery. Then look at all the other costs involved: your time, wear and tear on the vehicle etc. Then decide if deliveries are worthwhile.

    Gecko001: Delivering personally could be a real boost to your sales. The personal touch helps and changing to delivery system by post or courier would take away this personal touch. 

    It is often difficult to increase your prices without losing customers. Do other suppliers to the shops you supply, charge for delivery?

    Have a good weekend everyone!

  2. Jayash Verma

    Jayash Verma UKBF Newcomer Free Member

    Posts: 0 Likes: 0
    Nice article
    Posted: Nov 4, 2017 By: Jayash Verma Member since: Nov 4, 2017
  3. Joel Huang

    Joel Huang UKBF Contributor Free Member

    Posts: 29 Likes: 3
    Wonderful article. Thanks a lot for sharing with us.
    Posted: Jan 5, 2018 By: Joel Huang Member since: Nov 8, 2017
  4. LanaW

    LanaW UKBF Newcomer Free Member

    Posts: 17 Likes: 0
    Thanks, great article
    Posted: Jan 10, 2018 By: LanaW Member since: Dec 22, 2017
  5. AJ Products

    AJ Products UKBF Contributor Full Member

    Posts: 30 Likes: 5
    Useful article - useful
    Posted: Feb 1, 2018 By: AJ Products Member since: Jan 10, 2018
  6. Newcastle Support Group

    Newcastle Support Group UKBF Newcomer Free Member

    Posts: 1 Likes: 0
    This is a great article, something I was wondering about as I am a recent startup CIC and have been working on building partnerships in the NE - was concerned that a cold email to an organisation who may be a good partnership (at little, or usually no, cost to them) might be seen as spam.
    Posted: Feb 4, 2018 By: Newcastle Support Group Member since: Jan 3, 2018