Sage Pay Down

Discussion in 'E-Commerce Forum' started by cycloneuk, Sep 7, 2009.

  1. cycloneuk

    cycloneuk UKBF Newcomer Free Member

    Posts: 917 Likes: 113
    Posted: Sep 7, 2009 By: cycloneuk Member since: Jun 18, 2008
    #1
  2. Planck

    Planck UKBF Newcomer Free Member

    Posts: 164 Likes: 27
    7.51pm we had the first failure.
    Posted: Sep 7, 2009 By: Planck Member since: Jul 1, 2009
    #2
  3. Jay08

    Jay08 UKBF Newcomer Free Member

    Posts: 187 Likes: 17
    Posted: Sep 7, 2009 By: Jay08 Member since: May 20, 2008
    #3
  4. business123

    business123 UKBF Newcomer Free Member

    Posts: 558 Likes: 103
    I had a sale at 18.40 go thorugh OK, but it's not showing on the admin screen?
    Posted: Sep 7, 2009 By: business123 Member since: Dec 18, 2006
    #4
  5. Jay08

    Jay08 UKBF Newcomer Free Member

    Posts: 187 Likes: 17
    This may have something to do with it.

    07 September 2009 22:19:26 - The processing of transactions has now been resumed however, historical transactions and reports will be unavailable for several hours due to ongoing work on the system.

    It is therefore not currently possible to refund / void / repeat / authorise or release any historical transactions.

    We will ensure that this page is updated regularly to let you know when these functions are available again.
    Posted: Sep 7, 2009 By: Jay08 Member since: May 20, 2008
    #5
  6. Jay08

    Jay08 UKBF Newcomer Free Member

    Posts: 187 Likes: 17
    They say The processing of transactions has now been resumed. But I am trying to buy something from the store and it aint going through. Anyone had any luck?

    Posted: Sep 7, 2009 By: Jay08 Member since: May 20, 2008
    #6
  7. Planck

    Planck UKBF Newcomer Free Member

    Posts: 164 Likes: 27
    Some payments are going through, some are failing as before.
    Posted: Sep 7, 2009 By: Planck Member since: Jul 1, 2009
    #7
  8. quikshop

    quikshop UKBF Newcomer Full Member

    Posts: 3,075 Likes: 558
    Got to admit, since it became SagePay the level of service has been a bit inconsistent. We've had several random 'issues' with the integration, all apparently caused by the authorising banks - never had any issues like that when it was Protx.

    Lets hope they pick their game up, we have been recommending them because of the historical performance as Protx, would like to keep promoting them as a payment solution.
    Posted: Sep 7, 2009 By: quikshop Member since: Oct 11, 2006
    #8
  9. Blagger

    Blagger UKBF Newcomer Free Member

    Posts: 864 Likes: 31
    Looks like it is still down, have done a few test orders on ours but it keeps saying the cards have been declined, probably a time out issue.

    :mad::mad::mad:

    Maybe a lesson to get a secondary payment installed such as paypal now
    Posted: Sep 7, 2009 By: Blagger Member since: Oct 27, 2007
    #9
  10. conquer

    conquer UKBF Newcomer Free Member

    Posts: 42 Likes: 1
    yea we found out via customers contacting us with payment problems to start with :(. Agree on the customer service since the changeover, I have had much slower responses to my support questions.
    Posted: Sep 7, 2009 By: conquer Member since: Jan 17, 2008
    #10
  11. Fill-Your-World

    Fill-Your-World UKBF Newcomer Free Member

    Posts: 1,438 Likes: 50
    Urgh I am extremely annoyed by this, we had our first failure at 19:06 and are now down £000's worth, of course it would have to have happened at the busiest time! Im surprised the issues have lasted this long, not impressed at all...
    Posted: Sep 7, 2009 By: Fill-Your-World Member since: Dec 3, 2007
    #11
  12. Planck

    Planck UKBF Newcomer Free Member

    Posts: 164 Likes: 27
    Odd, our first failure wasn't until 19.51, with 32 successful transactions between 19.00 and 19.50.
    Posted: Sep 8, 2009 By: Planck Member since: Jul 1, 2009
    #12
  13. cjd

    cjd UKBF Legend Full Member - Verified Business

    Posts: 14,230 Likes: 2,694
    Still broken it seems - this is going to be a rough day
    Posted: Sep 8, 2009 By: cjd Member since: Nov 23, 2005
    #13
  14. Planck

    Planck UKBF Newcomer Free Member

    Posts: 164 Likes: 27
    I know the admin system isn't up, but are you saying you're seeing payments failing? We're not (so far!)
    Posted: Sep 8, 2009 By: Planck Member since: Jul 1, 2009
    #14
  15. Online Trader

    Online Trader UKBF Newcomer Free Member

    Posts: 765 Likes: 71
    Admin page is working fine here
    Posted: Sep 8, 2009 By: Online Trader Member since: Sep 28, 2007
    #15
  16. cjd

    cjd UKBF Legend Full Member - Verified Business

    Posts: 14,230 Likes: 2,694
    It seems that new payments are working but repeat payments aren't - for us anyway.
    Posted: Sep 8, 2009 By: cjd Member since: Nov 23, 2005
    #16
  17. Planck

    Planck UKBF Newcomer Free Member

    Posts: 164 Likes: 27
    Ah - that's probably linked to the fact that historical data isn't available, I'm guessing they're rebuilding some databases this morning.

    We haven't seen any failures this morning so far, but we don't use repeats.
    Posted: Sep 8, 2009 By: Planck Member since: Jul 1, 2009
    #17
  18. business123

    business123 UKBF Newcomer Free Member

    Posts: 558 Likes: 103
    Funds from yesterdays sales don't seem to have been credited to my bank this morning.
    Posted: Sep 8, 2009 By: business123 Member since: Dec 18, 2006
    #18
  19. PayVector

    PayVector UKBF Newcomer Full Member

    Posts: 595 Likes: 136
    Strange - If the banks were having issues then we should have had the same. Besides a published Barclays scheduled maintenance last month I have not heard of any bank outage in recent memory.

    Iridium is offering to give free service fees equal to the amount of time you have left on your Sagepay contract. So if you have 6 months left on your service we will give you six month free so your not out of pocket if you switch.

    We do not have these outage issues at all. However don't believe me. I am sure some of the merchants and service providers that lurk on these forums will vouch for my statement.

    PM me or email

    sales at iridiumcorp dot net
    Posted: Sep 8, 2009 By: PayVector Member since: Jan 8, 2008
    #19
  20. Planck

    Planck UKBF Newcomer Free Member

    Posts: 164 Likes: 27
    Want to know the secret of getting us (and a whole bunch of other people no doubt) to migrate to you? Build an interface that is a drop-in replacement for the SagePay Direct interface. I know this means compromises, but trust me, it will increase your signup rate significantly.

    There's nothing I'd like more than to add Iridium as a second gateway, so that we can switch between the two as required. But the integration is a barrier.
    Posted: Sep 8, 2009 By: Planck Member since: Jul 1, 2009
    #20