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Recommend a phone company or service please

Discussion in 'IT & Internet' started by Robert74, Apr 27, 2010.

  1. Robert74

    Robert74 UKBF Newcomer Free Member

    Posts: 43 Likes: 0
    I currently have

    4 staff sharing 2 BT feature lines (+we have a fax line on separate bt contract that is not a part of this equation)

    I would like to be able to:

    Pay less on line rental if possible!
    Transfer calls internally
    Make outgoing calls while the primary number is in use
    Not have customers get an engaged tone
    Any suggestions please? Or recommendations for a company to try?

    I don't mind payi out a little bit if new hardware is required to do all this, but im sure there must be a better way than having multiple hand sets on desks and passing phones!

    Many thanks!
    Last edited: Apr 27, 2010
  2. accountancyextra

    accountancyextra UKBF Regular Free Member

    Posts: 873 Likes: 210
    If you have a half decent upload speed on your braodband connection, speak to CJD (member on here) at Voipfone, he'll save you loads and provide you with a great scalable solution. We've used them for about a year now and rate them really highly
  3. tomsk

    tomsk UKBF Contributor Free Member

    Posts: 347 Likes: 74
    I have recently purchased a telephone system from 1strate - good value and great service.

    Hope that helps :)
  4. Bri

    Bri UKBF Regular Free Member

    Posts: 3,048 Likes: 600
    I may be able to help, I'll PM you.
  5. KM-Tiger

    KM-Tiger UKBF Regular Full Member - Verified Business

    Posts: 7,645 Likes: 1,874
    Second the voipfone suggestion. Value for money on the services offered is outstanding, and unusually in the telecoms world the pricing is transparent with no lock-in or other nasties.

    You will have to shell out for IP phones, don't skimp on that.
  6. stugster

    stugster UKBF Regular Free Member

    Posts: 9,294 Likes: 2,061
  7. stugster

    stugster UKBF Regular Free Member

    Posts: 9,294 Likes: 2,061
    In order of my preference:
    Snom 300
    Grandstream GXP2000
    Yealink SIP-T20P

    We've just developed a system that pops up a page with the callers details when the phone rings (if the caller number is known). It's still in beta at the moment, but if this sounds like something you want, you should go for the Snom (as the software only works on VoIP telephones that post to a URL on actions).
  8. smo

    smo UKBF Contributor Free Member

    Posts: 1,999 Likes: 330
    If you wish to stick to conventional calls rather than VOIP (bear in mind the stability and reliability of your internet connection) then i can wholly recommend Panasonic phone systems, we have 2 incoming lines, 4 internal extensions, fax and modem to the bank all connected through it.

    It does everything you ask, and we have multi line answer machines, music on hold etc. It PC programmable too which makes setting up a doddle.

    For our lines we use BT still, but our calls go through TMS and cost us much less than any other provider ive seen. Our monthly bill is about £5 - which for a mail order company always on the phone to customers is pretty good.
  9. martin001

    martin001 UKBF Regular Free Member

    Posts: 685 Likes: 123

    I found CJD / Voipfone on here a couple of years ago and have never looked back since. - I have ran bigger companies / small operations etc etc and not only exclusive use Voipfone in everything I do, but have recommended colleagues too.

    It's just so easy to set up, the costs are negligable, and for the scenario you have described I would have thought it would be a perfect solution.

    I speak as I find and Voipfone are bloody marvellous!
  10. cjd

    cjd UKBF Regular Full Member - Verified Business

    Posts: 14,039 Likes: 2,660
    Ok, so now I'm embarrassed (but thanks to all above :).

    If you call 020 7043 5555, one of the chaps or chapesses will talk you through what's possible and what it'll cost.

    Ideally for that set-up you'd use two lines and two ADSLs so that your voice and internet usage is separate and you can have as many simultaneous incoming/outgoing calls as you can physically manage. But if your use is low or you work from several locations you may get away with one connection.
    • Thanks Thanks x 1
  11. martin_electrician

    martin_electrician UKBF Regular Free Member

    Posts: 96 Likes: 6
    An other option is to buy your own pbx system which will enable you to:
    -record your own intro recording when someone calls (welcome to my business, press 1 for sales, 2 for complaints..),
    -internal calls
    -put calls on hold with music
    -group hunting (all phones ring until someone answers)

    In terms of features you pay for what you get but some of the cheap systems have most of the standard features
  12. cjd

    cjd UKBF Regular Full Member - Verified Business

    Posts: 14,039 Likes: 2,660
    All of that (and a lot more) is done simply and cheaply with hosted VoIP without the need to buy, install and maintain onsite equipment. See:

  13. RBS

    RBS UKBF Contributor Free Member

    Posts: 2,444 Likes: 301
    Any other voip providers here on forum?
  14. accountancyextra

    accountancyextra UKBF Regular Free Member

    Posts: 873 Likes: 210
    Might be interested in this Stu. Been looking for something that links the call to our hosted CRM (Dynamics), but have been unsuccessful so far. This may be an alternative
  15. PoshTime

    PoshTime UKBF Newcomer Free Member

    Posts: 17 Likes: 1
    I'd also recommend the IP phone solution. I was very sceptical but it works superbly and and has some very cool features, like the ability to email voicemail messages.

    We use Soho66 and recommend them highly.
  16. icomplete

    icomplete UKBF Newcomer Free Member

    Posts: 45 Likes: 3
    Hi yes we are a VoIP provider - which includes VoIP line, call diversion, call recording, voice mail in email, call logging etc £5 per month, pm if you would like to find out more :)

  17. RobSmillie

    RobSmillie UKBF Newcomer Free Member

    Posts: 7 Likes: 0
    All the above makes loads of sense, main point is the reliability of your company on the phones. VoIP is the future but there are no guaranteed fix's if your internet connection goes down. Downtime and interuptions are becoming less frequent but still happen, computers will just reconnect but will your customers?
    As a small business how important are your calls? if you can't work without the phone go for a traditional system, we don't do Panasonic but they are cheap and bullet proof.
  18. Millway Communications

    Millway Communications UKBF Newcomer Free Member

    Posts: 36 Likes: 1
    We sell the Panasonic range through our online store - 1strate Communications
  19. Adam_Webb

    Adam_Webb UKBF Newcomer Free Member

    Posts: 15 Likes: 0

    I work for another VoIP provider (VoiceHost).

    To answer the question about what happenes if your line goes down, we normaly supply one line through BT and another with LLU.

    This way, if BT goes down, you carry on working through the LLU connection and or vice versa.

    In the worst case scenario, your exchange goes down and if this was the case, traditional telecoms wouldnt be able to make calls either.

    Also, with our Hosted PBX platform you can have Automatic call forwarding, you would then be able to direct your calls anywhere you needed to should your site go down.

    If you want to discuss our Business platform more, give us a call 0800 52 00 878.

    Cheers all,

  20. martin001

    martin001 UKBF Regular Free Member

    Posts: 685 Likes: 123
    Do any Voip companies offer services involved in premium rate sex lines, if I were to look at setting up such a service. (No I wouldn't be on the end of the phone!)