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parcel held at customs uk

Discussion in 'International Business' started by lisad, Nov 9, 2010.

  1. lisad

    lisad UKBF Newcomer Free Member

    Posts: 8 Likes: 0
    iv got some goods coming from china for my daughter, this is how the tracking reads. it states delivered but this is not the case.it stops at handed over to customs, can anyone tell me if iam likely to recieve the goods
    thanks in advance
  2. Higley

    Higley UKBF Newcomer Free Member

    Posts: 16 Likes: 1
    Customs are probably just checking the goods for duty owed... If you don't get them within 14 days, I would contact the delivery company.
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  3. lisad

    lisad UKBF Newcomer Free Member

    Posts: 8 Likes: 0
    thank you for your reply, however the goods were siezed and are to be destroyed....be aware they are clamping down on goods through!!!!:( there was only two pairs of sheepskin boots in the package
    Last edited: Nov 13, 2010
  4. Higley

    Higley UKBF Newcomer Free Member

    Posts: 16 Likes: 1
    That's unusual

    Did they not include the correct documentation?
    Last edited by a moderator: Dec 21, 2010
  5. lisad

    lisad UKBF Newcomer Free Member

    Posts: 8 Likes: 0
    To be honest I do not know as i haven't recieved the parcel, customs certainly never said on their letter. Just my luck!!!
  6. nextec

    nextec UKBF Contributor Free Member

    Posts: 213 Likes: 38
    Sounds to me that they may have possibly been counterfeit goods, were they supposedly branded products?
  7. Higley

    Higley UKBF Newcomer Free Member

    Posts: 16 Likes: 1
    Customs are starting to really crack down on counterfits
  8. lisad

    lisad UKBF Newcomer Free Member

    Posts: 8 Likes: 0
    i believe you are right but the site i bought them from did not say they were uggs just good quality sheepskin boots, it wasn't until the letter arrived that Ugg was mentioned, i should have asked more questions but i just wanted the best quality i could afford and that seemed to be this site.
    ill be more vigilant if i shop abroad again!!!!
  9. Higley

    Higley UKBF Newcomer Free Member

    Posts: 16 Likes: 1
    A good tip is to buy on credit card... If this would have happened on a credit card order, you would have been covered by your credit card company for any losses incurred.
  10. lisad

    lisad UKBF Newcomer Free Member

    Posts: 8 Likes: 0
    i have paid by paypal so hopefully i will be refunded, just sent all documentation to them...fingers crossed
  11. paulears

    paulears UKBF Contributor Free Member

    Posts: 1,350 Likes: 285
    I doubt paypal can do anything, as the seller completed their part of the contract.
  12. lisad

    lisad UKBF Newcomer Free Member

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    the seller did not however say he was sending ugg boots that is not what was advertised
  13. SillyJokes

    SillyJokes UKBF Regular Free Member

    Posts: 4,511 Likes: 597
    Ahhhh Muggs
  14. Esk247

    Esk247 UKBF Regular Free Member

    Posts: 7,750 Likes: 1,511
    Buy from British companies in the future. It may cost more but hey..you won't have problems with customs and they won't be fake (9 times out of 10)

    You may have lost your money though as foreign companies don't seem to give much of a hoot about refunds on individual items I'm afraid.
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  15. atmosbob

    atmosbob UKBF Contributor Free Member

    Posts: 1,169 Likes: 244
    I heard this from someone local last xmas. Ugg boots seem to be a favourite with counterfeiters.
  16. lisad

    lisad UKBF Newcomer Free Member

    Posts: 8 Likes: 0
    thanks for that nugget sillyjokes, very helpful lol
    i will let you know how i get on with paypal. and thanks for all your advice and comments.:)
  17. angelfacexxx

    angelfacexxx Guest

    Posts: 1 Likes: 0
    Hi Lisad! The same thing happened to me but with 4 sheepskin boots- I called up customs as on the tracking page it say "held at customs" and they said a letter would be sent out. Do you know what this letter says? I'm getting pretty scared.
  18. paulears

    paulears UKBF Contributor Free Member

    Posts: 1,350 Likes: 285
    Come on - when you bought them, you looked at the picture and either thought they were Ugg, or you thought they looked like Ugg - but were much cheaper. Either way paypal or the credit card won't help as you lose your protection if the goods were illegal. If you unwittingly buy stolen goods with a card in the UK, and the Police remove them, the credit card company duck out - sorry! You took a gamble and lost.
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  19. Exemplas

    Exemplas UKBF Newcomer Free Member

    Posts: 60 Likes: 10
    Surely Uggs wouldn't last a week in our rainy weather anyway, certainly not comfortably?
  20. JohnnyCash

    JohnnyCash Guest

    Posts: 1,431 Likes: 480
    That part is not true. You are still protected if they are completely different from what you ordered - and its hard to argue a counterfeit product isn't completely different (unless of course they were advertised as fake in the first place...)

    No, what you'll find is they're not "clamping down on goods". They're actually clamping down on illegal goods that cost legitimate businesses money - big difference. I'm not sure if you expect sympathy on this point from a bunch of business owners, all who've been the victims of some flavour of scam in the past...