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Myob/Mamut big problem for our business

Discussion in 'Accounts & Finance' started by Udo, Apr 29, 2009.

  1. Udo

    Udo UKBF Newcomer Free Member

    Posts: 13 Likes: 3
    Hello all,

    I am new here, and see there are already many posts regarding Myob, but still wanted to add my experience.

    We have been using Myob since the year 2002 using V10 and V11. Very good software, easy to use, does all we need. The software is so good, that we did not need upgrades for many years, it did run always on the very latest operating systems without a glitch.

    However, we decided in December 2007 that it was time to upgrade to V16 (stupid!) hoping that we could benefit from the latest added functionality and improvements. V11 only needed a license code :), whilst the latest versions like V16 and V17, need regularly online re-activation / revalidation :(.

    Everybody on this forum probably knows about the dark clouds on the horizon, so guess what? With Myob UK sold to Mamut, Mamut is going to discontinue the Myob product line forcing us to move to their own software packages costing an absolute fortune in comparison to what we paid for Myob. Still, this would be not a problem for us, if we could keep on using our V16 for at least a couple of years. But of course, here is the problem: Once the Myob product line is discontinued, they will also discontinue the re-activation process of paid-for software in use with their present customers!!!:mad:

    Our story is not finished:

    We had a team of professional web-developers optimizing the export (from our website shopping cart) of transactions, customer accounts, purchase orders, Invoices, products, so that we could all download and import it all straight into Myob. A functionality which took us month's to develop!

    Now Mamut is going to block us using a piece of software (Myob V16) for which we paid. And the time building this web integration with our website going to be a complete waste of time!

    We just wonder if this is not illegal??:mad: Blocking people using software for which they paid?

    Many thanks for any commends.

    If I had the money, I would love to meet these guy's in court!


    Udo
     
    Last edited: Apr 29, 2009
    Posted: Apr 29, 2009 By: Udo Member since: Apr 29, 2009
    #1
  2. Tom McClelland

    Tom McClelland UKBF Ace Full Member

    Posts: 2,892 Likes: 789
    Clearly if you bought and paid for a software package that needs online licencing/validation it is incumbent on the seller to maintain the availability of that service. Or to provide you with a means of maintaining the licence in perpetuity if they can't be bothered to keep their online licencing system running.

    Anything less would seem like a sound reason for no-one to ever buy anything from Mamut again. The ethical obligation to deal decently with existing users fell on Mamut once they purchased myob.

    For some of us their behaviour is good news. We've already made a considerable number of sales of our payroll software to disaffected (read that as spitting blood) people who've discovered the joys of having their previous supplier taken over by Mamut.
     
    Posted: Apr 29, 2009 By: Tom McClelland Member since: Feb 10, 2008
    #2
  3. Udo

    Udo UKBF Newcomer Free Member

    Posts: 13 Likes: 3
    Hello Tom,

    Many thanks for your reply. It's unbelievable. Called the Office of Fair Trading, called Customer Direct helpline, they all are not willing to do anything about this. It seems that only people with lot's of money in their pocket to pay a solicitor might be able to fight against such companies having a complete lack of respect for their customers.

    Actually it would be good if a whole group of Myob users come together and sue this company!

    Thanks again for your very clear answer, could not agree more!

    Udo
     
    Posted: Apr 29, 2009 By: Udo Member since: Apr 29, 2009
    #3
  4. Melonline

    Melonline UKBF Regular Free Member

    Posts: 187 Likes: 8
    Hi Udo

    I just rang Mamut and they say it will be about a year before MYOB is withdrawn for PC users and longer for Mac users as they as yet do not have an equivalent. They also said their software is similar to using MYOB and you can import all your data seamlessly! However, I notice they are still selling MYOB on their website at half price... that is naughty!
     
    Last edited: Apr 29, 2009
    Posted: Apr 29, 2009 By: Melonline Member since: Aug 2, 2007
    #4
  5. Melonline

    Melonline UKBF Regular Free Member

    Posts: 187 Likes: 8
    Sorry Udo Mac version half price, PC is full price!
     
    Posted: Apr 29, 2009 By: Melonline Member since: Aug 2, 2007
    #5
  6. Tom McClelland

    Tom McClelland UKBF Ace Full Member

    Posts: 2,892 Likes: 789
    Does that mean that they'll continue to issue licence codes for the version that the OP possesses? Which would be the right thing to do and I'd withdraw my comments upthread. Or that they'll cheerfully sell him another latest release, that he doesn't need?
     
    Posted: Apr 29, 2009 By: Tom McClelland Member since: Feb 10, 2008
    #6
  7. Udo

    Udo UKBF Newcomer Free Member

    Posts: 13 Likes: 3
    Hi Mevyn Page,

    Thanks for enquiring.

    I contacted today Jonathan White the owner of: myobshop.co.uk who was Myob Partner of the year in the UK. He build up a business for over 10 years around Myob, so he knows the ins and outs of it all.

    Some of the below information I got from him, but not all:

    1. Mamut promised to continue Myob after they just bought the UK version.
    2. Later onwards re-sellers were introduced by Mamut into the packages they (Mamut) have developed.
    3. These package are ridiculous expensive + customers are being forced to pay for monthly for support + and Jonathan told me that these Mamut packages are not coming anywhere near to what Myob is capable of!
    So in terms of quality of the product and pricing, not a good alternative for Myob users at all.

    4. He also told me that it is in breach of the license agreement, making a fully licensed copy of the software dis-functional by switching of the re-validation servers.

    5. I asked Mamut if , in case it would be easy to migrate from Myob to Mamut software (which they told me it was) , if it also would be possible to optimise with a simple script the data we export from our website, so we could import it not only into Myob, but also into Mamut software. It's critical for us, since we spend month's developing this feature!
    They still have not called me back as they promised.

    6. Myob Australia still seems to be in control of the validation servers, but Myob Australia told me on the phone that they do not have the control, which seems to be a lie!

    7. Why Mamut is selling Myob, and really cheap right now at this point?? Ha, simple, because they hope next year to force people start using their super expensive software with the promise of an easy transition. What a joke!

    Anyway: In short: Mamut is NOT having a reasonable alternative for PC and for Mac it is none existing, whilst Mamut already made the decision to stop the validation of Myob Mac version in April 2011. I was using V11 for 6 years without the need of any upgrade and prefer to use V16 just as long and I will do all I can.

    As a result: I already reported the issue to the Office or Fair Trading, Customer Direct Help Line, and the Federation of Small Business (FSB) from which I am a member.
    The aim is to drum up as many Myob users and start a legal battle.

    This is the main reason why we are all now facing a major Credit Crunch: People only think about money and take no moral responsibility towards others. The Banks played with your and my money as if it was a casino! What Myob and Mamut are doing is not much different.

    The world has to change otherwise it will simply collapse and it seems there are still many people out there who really do not understand why we are facing this Credit Crunch!

    The Banks are getting away with it unfortunately. But i will all I can not having other companies getting away it this kind of nonsense!

    Udo
     
    Posted: Apr 29, 2009 By: Udo Member since: Apr 29, 2009
    #7
  8. Udo

    Udo UKBF Newcomer Free Member

    Posts: 13 Likes: 3


    Myob V17 for PC will be discontinued in April 1010 and the Mac version in April 2011.

    You will be blocked from using Myob alltogether unless you still have V11 on CD (which I have) You can not migrate the whole company file back to V11, you have to export all transactions. Better is work with your latest version till the end of the financial year, close it and go back starting a new company file in V11. I am, glad, I still have it: It does not need to re-activation at all.

    Udo
     
    Last edited: Apr 29, 2009
    Posted: Apr 29, 2009 By: Udo Member since: Apr 29, 2009
    #8
  9. adh2020

    adh2020 UKBF Newcomer Free Member

    Posts: 5 Likes: 0
    I'm a MYOB user and have been for at least 5 years. Until I just read your post I thought I was just going to have to find an alternative Payroll package but would be able to carry on using the MYOB software for accounting purposes. It's ridiculous that software that you have bought and don't have to have a valid support contract for to use can suddenly be rendered inoperable. To say I am unhappy is an understatement. Under no circumstances will be be forced to become a MAMUT customer. In fact I can whole heartedly say that if I am indeed forced to change to another accounting package MAMUT will not be one I consider due to seemingly underhand business practices. I hope all MYOB customers follow suit, thus rendering their buy out of MYOB a waste of money.
     
    Posted: May 1, 2009 By: adh2020 Member since: May 1, 2009
    #9
  10. adh2020

    adh2020 UKBF Newcomer Free Member

    Posts: 5 Likes: 0
    It says here myobshop.co.uk/Mamut.html that data file verification will be switched off in the last three months of 2011
     
    Last edited: May 1, 2009
    Posted: May 1, 2009 By: adh2020 Member since: May 1, 2009
    #10
  11. Udo

    Udo UKBF Newcomer Free Member

    Posts: 13 Likes: 3
    Hi Adh2020,

    I think we have to step a step further: Hopefully many people will read this post and will come back to me. if we can put a large group together, maybe we could start a legal action, having sufficient funds in place. Love to take legal action against these kind of people.

    Udo
     
    Posted: May 1, 2009 By: Udo Member since: Apr 29, 2009
    #11
  12. adh2020

    adh2020 UKBF Newcomer Free Member

    Posts: 5 Likes: 0
    What you need is a list of the 50,000 MYOB users. I'm not sure they will all seek out this forum. The seamless data import wizard just ports supplier and customer address data, no actual account info or balances is what I was told.
     
    Posted: May 1, 2009 By: adh2020 Member since: May 1, 2009
    #12
  13. Udo

    Udo UKBF Newcomer Free Member

    Posts: 13 Likes: 3
    I informed the Federation of Small Businesss
    (FSB: fsb.org.uk )

    who for sure will have members using Myob, so I am already doing my best to spread the word.

    Udo
     
    Posted: May 1, 2009 By: Udo Member since: Apr 29, 2009
    #13
  14. Udo

    Udo UKBF Newcomer Free Member

    Posts: 13 Likes: 3
    I am also a member of them for many years,

    Udo
     
    Posted: May 1, 2009 By: Udo Member since: Apr 29, 2009
    #14
  15. Udo

    Udo UKBF Newcomer Free Member

    Posts: 13 Likes: 3
    Making legal obtained software dis-functional is criminal!

    Udo
     
    Posted: May 1, 2009 By: Udo Member since: Apr 29, 2009
    #15
  16. KateCB

    KateCB UKBF Ace Free Member

    Posts: 2,224 Likes: 527
    Count me in - we had V17 with two user licences - mamut wanted to 'give' us their E5 software BUT we had to pay support of around £600 a year PER user....there are two users,who sit 10 feet apart - why do i need 2 support packages? We said no way and changed to KashFlow and 12pay which are doing the job so far and are a lot more user friendly (read error correctable!) that MYOB- we don't have a lot of money to spare to be honest for legal battles, but certainly our voice should help - we too are members of the FSB.

    I agree that once you have bought software you shoudl be able to use it for as long as YOU want/need to, not be forced to change when the supplier decides they have had enough - interestinly I read somewhere that Mamut are 'in talks' and are about to be sold......so if we invested in Mamut this year, we might have to 're-invest' in something totally different at more cost next year!
     
    Posted: May 1, 2009 By: KateCB Member since: May 11, 2006
    #16
  17. Udo

    Udo UKBF Newcomer Free Member

    Posts: 13 Likes: 3
    Let's hope the FSB is going to help drumming up Myob users, that would be nice.

    Udo
     
    Posted: May 1, 2009 By: Udo Member since: Apr 29, 2009
    #17
  18. KateCB

    KateCB UKBF Ace Free Member

    Posts: 2,224 Likes: 527
    Try Tony Cherryv- Northern Regional chairman of FSB - or your regional chairman, they seem to have the loudest voices in the FSB!
     
    Posted: May 1, 2009 By: KateCB Member since: May 11, 2006
    #18
  19. Udo

    Udo UKBF Newcomer Free Member

    Posts: 13 Likes: 3
    I already tried mt regional chair lady, but have not heard anything yet. I am from the south east. If anyone could contact him, that would be great,

    Udo
     
    Posted: May 1, 2009 By: Udo Member since: Apr 29, 2009
    #19
  20. Brightpearl

    Brightpearl UKBF Newcomer Full Member

    Posts: 302 Likes: 27
    Unfortunately I don't think that MYOB are going to budge on this one. It's an interesting decision that they've made since they have an excellent product that's used by a huge number of people in the UK. Bizarre. You may want to have a look at this post here if you're ditching MYOB.
     
    Posted: May 4, 2009 By: Brightpearl Member since: Jan 23, 2008
    #20