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Magento - Ebizmarts - Sagepay AAAAAARGH.

Discussion in 'Magento Support' started by Clodbuster, May 7, 2013.

  1. Clodbuster

    Clodbuster UKBF Regular Full Member

    Posts: 440 Likes: 61
    You are quite correct - everyone passes the buck. Everything is working correctly and upto date but it is still happening.
     
    Posted: Jun 11, 2013 By: Clodbuster Member since: Apr 24, 2008
    #21
  2. Canhead

    Canhead Guest

    Posts: 3 Likes: 0
    Am using version 1.7.0.0 also am on the latest version of sagepay
    No VAT calculation it's a mystery

    In Orphan Transaction i get the following from the orders that aren't been stored:

    MAGE_ERROR

    Could not save order: Payment has failed, please reload checkout page and try again. Your card has not been charged.0000 : The Authorisation was Successful.
     
    Posted: Jun 13, 2013 By: Canhead Member since: Jun 8, 2013
    #22
  3. Canhead

    Canhead Guest

    Posts: 3 Likes: 0
    I'm on version 1.7.0.0 and the latest version of sagepay.
    No VAT calculation

    I have this in the orphan transaction:

    MAGE_ERROR

    Could not save order: Payment has failed, please reload checkout page and try again. Your card has not been charged.0000 : The Authorisation was Successful.
     
    Posted: Jun 13, 2013 By: Canhead Member since: Jun 8, 2013
    #23
  4. ebizmarts

    ebizmarts UKBF Newcomer Free Member

    Posts: 9 Likes: 5
    Hello,

    Have you checked your Magento log files? Also, you might want to debug using Firebug as this could be caused by a Javascript conflict (in case you use both, jQuery and Prototype).

    Thanks.
     
    Posted: Jun 24, 2013 By: ebizmarts Member since: Jun 24, 2013
    #24
  5. LMDServicesUK

    LMDServicesUK Barking Mad - Home Boarding for Dogs Full Member - Verified Business

    Posts: 963 Likes: 116
    Hi ClodBuster

    Not sure if this helps, but we have also seen this problem between Magento and SagePay gateways, and have successfully migrated a number of merchants away from SagePay to our Gateway and have resolved this problem immediately..

    If you would like to consider the options for moving off SagePay/your current merchant account provider to us then please feel free to PM me..

    Kind regards

    Mark
     
    Posted: Jun 25, 2013 By: LMDServicesUK Member since: Apr 18, 2013
    #25
  6. saschak

    saschak UKBF Newcomer Free Member

    Posts: 4 Likes: 1
    Hey all,

    just read about your problems with the Sage Pay Magento Module. Did you notice that there was just recently a new Sage Pay Magento Module released: customweb.com/shop/en/magento-sage-pay-zahlungs-extension.html
     
    Posted: Jun 25, 2013 By: saschak Member since: Jun 24, 2013
    #26
  7. ebizmarts

    ebizmarts UKBF Newcomer Free Member

    Posts: 9 Likes: 5
    We have posted an explanation of Sage Pay Suite "orphan" transactions on post #2271244, we are happy to help anyone facing Sage Pay integration issues with Magento, feel free to PM us if you need assistance.

    Thanks.
     
    Posted: Jun 27, 2013 By: ebizmarts Member since: Jun 24, 2013
    #27
  8. ebizmarts

    ebizmarts UKBF Newcomer Free Member

    Posts: 9 Likes: 5
    Sorry, here's the post explaining "orphan" transactions: ukbusinessforums.co.uk/forums/showthread.php?t=289882
     
    Posted: Jun 27, 2013 By: ebizmarts Member since: Jun 24, 2013
    #28
  9. Clodbuster

    Clodbuster UKBF Regular Full Member

    Posts: 440 Likes: 61



    Saying that the failed order is not reflected in the Orphan order within Magento - there is no record of them except in the Sage Transaction list as a successful transaction duly completed including 3DS.

    What annoys me is I've forwarded transactions to both Ebizmarts and Sage with a simple reply - not our end. Quite clearly it is not just me
     
    Posted: Jun 27, 2013 By: Clodbuster Member since: Apr 24, 2008
    #29
  10. ebizmarts

    ebizmarts UKBF Newcomer Free Member

    Posts: 9 Likes: 5
    Clodbuster, as mentioned on another thread, we are keen to help you (with no extra cost), can you please PM us to get your details? Orphans transactions usually have an explanation, and we are eager to help you, and help others facing this issue.

    Thanks for your feedback.

     
    Posted: Jun 27, 2013 By: ebizmarts Member since: Jun 24, 2013
    #30
  11. shoulders

    shoulders UKBF Newcomer Free Member

    Posts: 5 Likes: 2
    when i used this plugin for sagepay on my magento 1.4.1.0 system i had missing orders, orphaned payments and i am sure other issues, but in my case it was not the ebizmart extension causing the issue. The guy from ebizmarts was very helpful and did give good support.

    It is magento running to slow and it never recieves some information back from sagepay because of some reason. I did the following and sagepay started to work with no issues.

    [FONT=&quot]Google (cant post urls): Magento Slow by Rafael Kassner.[/FONT]

    This might not be the reason for issues in this thread but it is worth a go.
     
    Posted: Jul 15, 2013 By: shoulders Member since: May 8, 2011
    #31
  12. Clodbuster

    Clodbuster UKBF Regular Full Member

    Posts: 440 Likes: 61
    I've been going back and forth between Ebizmarts, Sage, Magento expert and myself without a resolution so I'm now looking to go away from an open source platform to one where someone has an obligation to make sure everything is good. Majorilly p***** off.
     
    Posted: Jul 17, 2013 By: Clodbuster Member since: Apr 24, 2008
    #32
  13. kulture

    kulture UKBF Legend Staff Member

    Posts: 7,239 Likes: 1,960
    I moved off sagepay to iridium, a similar interface but free, and none of these problems.
     
    Posted: Jul 17, 2013 By: kulture Member since: Aug 11, 2007
    #33
  14. LMDServicesUK

    LMDServicesUK Barking Mad - Home Boarding for Dogs Full Member - Verified Business

    Posts: 963 Likes: 116
    Hi Clodbuster

    If the root cause of your issues is as we all suspect is SagePay.. then maybe worth considering changing your gateway provider and merchant account as well to get away from all the pain you are having.

    We fully support Magento up to V 1.7 currently.

    We specialise in this area so if you want to PM me re who you are currently with and the rates you are paying, I can provide you a quote to consider switching across to us, subject to our establishing we would fix your known issues of course !

    Rgds

    Mark
     
    Posted: Jul 17, 2013 By: LMDServicesUK Member since: Apr 18, 2013
    #34
  15. miketarr

    miketarr UKBF Newcomer Free Member

    Posts: 4 Likes: 0
    Same thing here. Ebizmarts are sending us in circles, telling us to upgrade to the latest sagepay pro module. We are getting these orphan transactions daily. Thinking of switching gateway unless they can give us some attention and fix the issue.
     
    Posted: Dec 15, 2016 By: miketarr Member since: Jul 16, 2009
    #35
  16. APWTrading

    APWTrading UKBF Newcomer Free Member

    Posts: 12 Likes: 2
    Another quick question on this are you using an external cache like cloud flare as this can cAuse all kinds of issues, especially around payments and orders
     
    Posted: Jan 9, 2017 By: APWTrading Member since: Dec 14, 2014
    #36