Dismiss Notice
Hey Guest, make sure to follow us on Twitter! Say hi and we'll be sure to follow back!

Magento - Ebizmarts - Sagepay AAAAAARGH.

Discussion in 'Magento Support' started by Clodbuster, May 7, 2013.

  1. Clodbuster

    Clodbuster UKBF Regular Full Member

    Posts: 489 Likes: 66
    I am continually getting blind orders where money is taken but no confirmation emails sent to me OR the customer, customers pay for their orders twice, error messages are shown in the paying process and the customer pulls out of the operation. It is costing me credibility AND money.
    I've had a Magento expert look into it and "nothing wrong"
    Ebizmart say not on their side
    Sage tell me they are happy everything is well and good. They received instructions from the website, processed and notified the website accordingly.

    Not having somebody with the ability to look at the whole process is a major issue and I'm seriously thinking of ditching Magento.

    Nothing like this happens with PayPal
     
    Last edited: May 7, 2013
    Posted: May 7, 2013 By: Clodbuster Member since: Apr 24, 2008
    #1
  2. TODonnell

    TODonnell UKBF Ace Full Member

    Posts: 1,203 Likes: 176
    Consider that the software is working properly but your webhost may not be e.g. your emails are going to spam due to their formatting or they may not be leaving the server at all.
     
    Posted: May 7, 2013 By: TODonnell Member since: Sep 23, 2011
    #2
  3. seoswat

    seoswat UKBF Enthusiast Full Member - Verified Business

    Posts: 577 Likes: 122
    I dont mind taking a look for you if you dont mind

    Do you know how to create a new user / user group? so you dont have to give me your admin login?

    All the settings should be properly configured for it to work via the admin side of magento so no ftp details will be required

    Let me know if you would like me to take a look for you
     
    Posted: May 7, 2013 By: seoswat Member since: Nov 20, 2011
    #3
  4. webstore

    webstore UKBF Enthusiast Free Member

    Posts: 702 Likes: 106
    Maybe think about upgrading to ebizmarts‎ SagePay Pro which includes support and then you could ask them to take a look. Also you could start by sending them a tweet https://twitter.com/ebizmarts
     
    Posted: May 7, 2013 By: webstore Member since: Nov 7, 2010
    #4
  5. kulture

    kulture UKBF Legend Staff Member

    Posts: 7,274 Likes: 1,967
    I have never had this kind of problem with Magento. But I have stopped using ebizmarts and sage pay.

    Sage pay because it was becoming unreliable. And ebizmarts because it was buggy. Now I suspect the problems were more sage than ebiZ.
     
    Posted: May 7, 2013 By: kulture Member since: Aug 11, 2007
    #5
  6. LMDServicesUK

    LMDServicesUK Barking Mad - Home Boarding for Dogs Full Member - Verified Business

    Posts: 963 Likes: 116
    Hi Cloudbuster

    This definitely smells like a gateway issue (e.g. SagePay..) what is your management system telling you, can you see how many payments have actually been processed, and does it tally up with what is recorded in Magento ? What version of Magento are you running ?

    Wearing my ecomms sales specialist hat, would be happy to assist if we can, just PM me what your monthly spend through your website is and I can provide a pricing package to migrate you away from SagePay (and in all probability save you a decent amount as well..) as I doubt if the problem is being caused by Magento, whom we have a lot of happy customers using without difficulty, also where does ebizsmarts fit in as I assume Magento interfaces directly to your SagePay payment gateway ?

    Please PM me if you would like me to try and assist ?

    Rgds

    Mark
    LMD Services
     
    Posted: May 8, 2013 By: LMDServicesUK Member since: Apr 18, 2013
    #6
  7. dx3webs

    dx3webs UKBF Regular Full Member

    Posts: 422 Likes: 109
    How often is this happening?
     
    Posted: May 8, 2013 By: dx3webs Member since: Feb 22, 2011
    #7
  8. LMDServicesUK

    LMDServicesUK Barking Mad - Home Boarding for Dogs Full Member - Verified Business

    Posts: 963 Likes: 116
    Hi Cloudbuster

    Please see a previous UKBF thread below:

    Ebiz Sagepay extension for magento

    It might throw some additional light on your problem ?

    Rgds

    Mark
    LMD Services
     
    Posted: May 8, 2013 By: LMDServicesUK Member since: Apr 18, 2013
    #8
  9. Clodbuster

    Clodbuster UKBF Regular Full Member

    Posts: 489 Likes: 66
    Frequently but does vary - Yesterday was bad and 4 incidences occured. Som days nothing. I've taken to checking everything and not relying on emails
     
    Posted: May 8, 2013 By: Clodbuster Member since: Apr 24, 2008
    #9
  10. edmondscommerce

    edmondscommerce Magento + PHP Expert Full Member - Verified Business

    Posts: 3,648 Likes: 625
  11. dx3webs

    dx3webs UKBF Regular Full Member

    Posts: 422 Likes: 109
    is your site generally quick or sluggish? eg does it take more than 2 -4 seconds for pages to load?
     
    Posted: May 8, 2013 By: dx3webs Member since: Feb 22, 2011
    #11
  12. edmondscommerce

    edmondscommerce Magento + PHP Expert Full Member - Verified Business

    Posts: 3,648 Likes: 625
    Even if the site is generally quick, an extension that hooks into an event that is fired when Sagepay calls back can add a few seconds to that response time and this on its own can cause these kinds of problems.

    Unfortunately there isn't an easy way to diagnose and fix, though I will say that if Sage increased their timeouts then a lot of this problem would go away.
     
    Posted: May 8, 2013 By: edmondscommerce Member since: Nov 11, 2008
    #12
  13. Clodbuster

    Clodbuster UKBF Regular Full Member

    Posts: 489 Likes: 66
    Looking at Analytics

    Ave;-
    Page Load time: 0.35sec
    Domain Lookup time:0.01
    Redirection Time: 0.07
    Server Connection time: 0.14

    Does not look excessive to me but I'm no expert.
     
    Posted: May 9, 2013 By: Clodbuster Member since: Apr 24, 2008
    #13
  14. dx3webs

    dx3webs UKBF Regular Full Member

    Posts: 422 Likes: 109
    They look fine.. however, ask your host to increase timeouts in general for a week to see of that helps. This can give sagepay longer to connect before the server drops the connection.
     
    Posted: May 9, 2013 By: dx3webs Member since: Feb 22, 2011
    #14
  15. Clodbuster

    Clodbuster UKBF Regular Full Member

    Posts: 489 Likes: 66
    Contacted my host and they are of the opinion of-" As you are on a shared server with a number of other e-commerce and Magento stores that are functioning correctly I would imagine this error relates to how your site is configured."

    So everyone feels everything is hunky dory but it isn't.
     
    Posted: May 9, 2013 By: Clodbuster Member since: Apr 24, 2008
    #15
  16. Sage Pay Support

    Sage Pay Support UKBF Newcomer Free Member

    Posts: 12 Likes: 4
    Hi Clodbuster,

    Sorry to hear you are experiencing difficulties. If you want to PM me some example transactions I will be happy to look at the logs for you. I can then advise how long the responses have taken from our side.

    Thanks,

    Sage Pay Support
     
    Posted: May 10, 2013 By: Sage Pay Support Member since: Nov 21, 2012
    #16
  17. Clodbuster

    Clodbuster UKBF Regular Full Member

    Posts: 489 Likes: 66
    Thanks PM'd you.
     
    Posted: May 10, 2013 By: Clodbuster Member since: Apr 24, 2008
    #17
  18. jamie1183

    jamie1183 UKBF Ace Free Member

    Posts: 1,078 Likes: 95
    Seen this so many times, usually down to your server/Magento picking up a response, also have seen it caused when slight miss match with value sage pay takes / Magento order value caused by the bug with how Magento calculates VAT, I believe this has been fixed in the last eat Magento release 1.8, it's certainly not a uncommon problem.
     
    Posted: May 11, 2013 By: jamie1183 Member since: Jan 13, 2008
    #18
  19. Canhead

    Canhead Guest

    Posts: 3 Likes: 0
    Hi
    I have the same issue, was this resolved? if so what was the problem/solution?
    As I'm pulling my hair out with everyone passing the buck
     
    Posted: Jun 8, 2013 By: Canhead Member since: Jun 8, 2013
    #19
  20. jamie1183

    jamie1183 UKBF Ace Free Member

    Posts: 1,078 Likes: 95
    What version of Magento are you using and have you upgraded to the latest version of EBM Sagepay Module?

    Also do you have VAT calculation on your site?
     
    Posted: Jun 10, 2013 By: jamie1183 Member since: Jan 13, 2008
    #20