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Live Chat on Website

Discussion in 'Sales, Marketing & PR' started by UK Business Directory, Nov 18, 2016.

  1. UK Business Directory

    UK Business Directory UKBF Contributor Full Member

    Posts: 71 Likes: 11
    Hi

    For those who use live chat on website, does it help in generating sales?

    Considering installing Live Chat on one of my websites
     
    Posted: Nov 18, 2016 By: UK Business Directory Member since: Nov 16, 2016
    #1
  2. Ian Sutherland

    Ian Sutherland UKBF Contributor Full Member

    Posts: 38 Likes: 7
    we put on talk.to recently as it was a free wordpress plug-in and works really well. We've had one customer convert after using it, but difficult to say whether they would have just emailed us if the option wasn't there. It does also cut out some of the chaff.
     
    Posted: Nov 18, 2016 By: Ian Sutherland Member since: Aug 25, 2016
    #2
  3. Ian Sutherland

    Ian Sutherland UKBF Contributor Full Member

    Posts: 38 Likes: 7
    if you want to see it in action search Google for Your Office Anywhere (a couple more posts and I can put a proper link in here) I'm here till 5.00pm
     
    Posted: Nov 18, 2016 By: Ian Sutherland Member since: Aug 25, 2016
    #3
  4. Scott-Copywriter

    Scott-Copywriter UKBF Legend Full Member - Verified Business

    Posts: 8,998 Likes: 2,418
    I know of (and have worked on) a number of websites where live chat has made a considerable difference to conversion rates.

    Absolutely give it a try.
     
    Posted: Nov 18, 2016 By: Scott-Copywriter Member since: May 10, 2006
    #4
  5. webhostuk

    webhostuk UKBF Ace Full Member - Verified Business

    Posts: 1,194 Likes: 148
    100% Yes for our business almost 95% Of new visitor as well as our own customers prefer our livechat option, for quick sales , billing and most important support related assistance.
     
    Posted: Nov 19, 2016 By: webhostuk Member since: Jul 26, 2009
    #5
  6. JMack986

    JMack986 UKBF Contributor Full Member

    Posts: 35 Likes: 4
    We've been finding some good success from our livechat. You can get a 30 day trial with Zopim (it's recently be renamed Zendesk chat).
     
    Posted: Nov 19, 2016 By: JMack986 Member since: Nov 12, 2016
    #6
  7. SamLH

    SamLH UKBF Regular Full Member

    Posts: 135 Likes: 17
    Its different for different sites/companies. We put chat on and got 1 conversion almost instantly. Like said above though, he still probably would have contacted us via different methods.
     
    Posted: Nov 19, 2016 By: SamLH Member since: Jun 3, 2016
    #7
  8. SDLBiz

    SDLBiz UKBF Contributor Free Member

    Posts: 97 Likes: 9
    As a consumer, I always take advantage of live chat as I can get my questions answered a lot quicker so as a result, can speed up my purchase. If you look at it from this POV, it is a good tool to have.
     
    Posted: Nov 19, 2016 By: SDLBiz Member since: Nov 18, 2014
    #8
  9. Brave Temple

    Brave Temple UKBF Newcomer Full Member

    Posts: 4 Likes: 0
    I've not used it much myself but I've heard that it can depend heavily on how you use it. I know someone who was just using it to answer people questions. This removed the need for them to call which in turn meant they did not convert as well for him. Once he realised his mistake, he started using it to encourage phone calls which worked really well
     
    Posted: Nov 20, 2016 By: Brave Temple Member since: Nov 16, 2016
    #9
  10. Xtm_Mike

    Xtm_Mike UKBF Regular Full Member

    Posts: 356 Likes: 81
    I absolutely love Live Chat.. it's a little more demanding but rewarding.

    The absolute best software we have used is Intercom - we got so many compliments when using this. Our customers loved it. However it is very expensive.

    We are currently using Drift as it has a similar flow to Intercom and is much cheaper.
     
    Posted: Nov 20, 2016 By: Xtm_Mike Member since: Dec 10, 2010
    #10
  11. nguoiduatin196

    nguoiduatin196 UKBF Newcomer Free Member

    Posts: 2 Likes: 0
    I need to consult the actual experience during your use. :rolleyes:
     
    Posted: Nov 21, 2016 By: nguoiduatin196 Member since: Oct 20, 2016
    #11
  12. Idosell Shop

    Idosell Shop UKBF Regular Free Member

    Posts: 151 Likes: 14
    We have live chat- it is only sales chat- all technical questions are redirected to customers service ticketing system or hot lines- this way all support cases can be easily managed and tracked.
    Sales chat works just perfect for us.
     
    Posted: Dec 7, 2016 By: Idosell Shop Member since: Dec 2, 2016
    #12
  13. Website Design Ltd

    Website Design Ltd UKBF Contributor Free Member

    Posts: 38 Likes: 5
    If you have never tried it before, I would certainly recommend trying it. Services like ClickDesk have a free option as long as you stay within a limited number of conversations, so well worth giving it a go!
     
    Posted: Dec 7, 2016 By: Website Design Ltd Member since: Oct 5, 2016
    #13
  14. Alan

    Alan UKBF Big Shot Full Member - Verified Business

    Posts: 4,932 Likes: 1,351
    ZenDesk chat has a 'lite' version that is free. Takes seconds to set up so easy to give it a go.
     
    Posted: Dec 7, 2016 By: Alan Member since: Aug 16, 2011
    #14
  15. Ashley_Price

    Ashley_Price UKBF Legend Full Member - Verified Business

    Posts: 6,582 Likes: 1,180
    I have had Live Chat on the site for about a month, and no one has asked for a chat yet... but then the site does need an overhaul, so it may be that that is putting people off.

    But it's there if people do want to use it, but then I have had quote requests or questions through several other mediums as well, include Twitter and both Linkedin and Facebook messaging.
     
    Posted: Dec 8, 2016 By: Ashley_Price Member since: Feb 9, 2008
    #15
  16. Scott-Copywriter

    Scott-Copywriter UKBF Legend Full Member - Verified Business

    Posts: 8,998 Likes: 2,418
    Do you have it set up so a chat box automatically pops up in front of the visitor with a prewritten message?

    That's the main way to get it working well. Have it appear with a "Hello. How can I help you today?" type of message, as if you were reaching out to them. A lot more people will type a reply where you can start chatting to them.
     
    Posted: Dec 8, 2016 By: Scott-Copywriter Member since: May 10, 2006
    #16
  17. Ashley_Price

    Ashley_Price UKBF Legend Full Member - Verified Business

    Posts: 6,582 Likes: 1,180
    Using Zendesk (previously Zopim) it won't allow this on the free version. Is there another that does allow it?
     
    Posted: Dec 9, 2016 By: Ashley_Price Member since: Feb 9, 2008
    #17
  18. Jay69

    Jay69 UKBF Newcomer Free Member

    Posts: 8 Likes: 2
    At the very least it makes you look more responsive and open to support and gives you an edge over your competitors. People really value support and the easier the better!
     
    Posted: Dec 9, 2016 By: Jay69 Member since: Dec 9, 2016
    #18
  19. Idosell Shop

    Idosell Shop UKBF Regular Free Member

    Posts: 151 Likes: 14
    From the other side, it is also better in case you have one tool to manage all the inputs from leads/customers. There are several tools on the market which are prepared for effective inputs handling- search well and you will find them.
     
    Posted: Dec 9, 2016 By: Idosell Shop Member since: Dec 2, 2016
    #19
  20. benjaminjones

    benjaminjones UKBF Contributor Free Member

    Posts: 39 Likes: 5
    I use Zopim Live chat and its great for us. Customers contact through the live chat more than the actual contact page which is a plus side. Definitely, should have it . Depends on what sort of industry you're in. I'm a website designer so clients want to get hold of me there and then i
     
    Posted: Dec 9, 2016 By: benjaminjones Member since: Apr 10, 2016
    #20