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Hosting

Discussion in 'Opencart Support' started by Burningcotton, Oct 9, 2015.

  1. Burningcotton

    Burningcotton UKBF Newcomer Free Member

    Posts: 19 Likes: 0
    Hi All,

    We have a domain with godaddy uk and now looking for hosting for Opencart. I've read a lot of people that do not recommend godaddy uk as a good hosting service.

    From experience any others that are worth checking out?

    Thanks
     
    Posted: Oct 9, 2015 By: Burningcotton Member since: Oct 7, 2015
    #1
  2. Tier1Logistics

    Tier1Logistics UKBF Regular Free Member

    Posts: 239 Likes: 43
    Hi,

    I used a hosting account from godaddy and moved away it was okay at first but then had problems from them so I moved.

    I would take a look www.vtsdesign.co.uk they are also members on here. I have never had a problem and they are always on hand to help and support you.

    Hope this helps.
     
    Posted: Oct 9, 2015 By: Tier1Logistics Member since: Jul 29, 2015
    #2
  3. ryedale

    ryedale Contributor Full Member - Verified Business

    Posts: 1,382 Likes: 327
    Thanks Phil.

    We're among several UKBF members on this site providing hosting services to UK businesses and trying to repair the poor reputation some of the larger firms have given the industry

    A lot depends on how important good support vs cost is to you really.

    We're not as cheap as a host like Go-Daddy, 123-Reg, 1+1 etc, but the difference is the one to one personal support that you get from a specialist team who know your software and your site rather than a mass market host where the support is just generic and often unsatisfactory.
     
    Posted: Oct 9, 2015 By: ryedale Member since: Dec 17, 2013
    #3
  4. Claire Broadley

    Claire Broadley UKBF Regular Free Member

    Posts: 102 Likes: 26
    Take a look at WhoIsHostingThis.com - reviews for most major hosts, and some smaller ones.
    [Disclaimer: I wrote some of the reviews, but they are all completely unbiased]
     
    Posted: Oct 9, 2015 By: Claire Broadley Member since: Sep 8, 2015
    #4
  5. LowPrices.uk

    LowPrices.uk UKBF Enthusiast Free Member

    Posts: 664 Likes: 94
    Clook
    Vidahost
     
    Posted: Oct 10, 2015 By: LowPrices.uk Member since: Dec 1, 2014
    #5
  6. webhostuk

    webhostuk UKBF Ace Full Member - Verified Business

    Posts: 1,102 Likes: 132
    Go for specialized Ecommerce Hosting, I would suggest SSD Web Hosting. Incase you are interested you can take a look at our packages at : https://www.webhost.uk.net/e-commerce_hosting.html . Feel free to contact our livechat support incase you have any question.
     
    Posted: Oct 10, 2015 By: webhostuk Member since: Jul 26, 2009
    #6
  7. Ian J

    Ian J Factoring Specialist Full Member - Verified Business

    Posts: 3,575 Likes: 994
    I've just moved my blog away from Vidahost as they are as slow as slow can be and the servers that I was hosted on apparently used outdated technology.

    I moved it to forum member Hi Hosting last month and all of my problems went away
     
    Posted: Oct 10, 2015 By: Ian J Member since: Nov 6, 2004
    #7
  8. sb65

    sb65 UKBF Regular Full Member - Verified Business

    Posts: 183 Likes: 40
    I have several Opencart installations on Clook for clients, a couple moved from other hosting companies, and they're all fine. Clook support is excellent as well.
     
    Posted: Oct 10, 2015 By: sb65 Member since: May 22, 2013
    #8
  9. Dan_HiHosting

    Dan_HiHosting UKBF Ace Full Member

    Posts: 1,010 Likes: 239
    Thanks Ian. It's very difficult to maintain service beyond a certain size, so this is common with large web hosts, which with all their mergers and acquisitions they've become.

    Glad you're pleased with our service.
     
    Posted: Oct 31, 2015 By: Dan_HiHosting Member since: Mar 7, 2011
    #9
  10. antropy

    antropy ecommerce experts Full Member - Verified Business

    Posts: 2,133 Likes: 367
    It's definitely worth going with a company who are also OpenCart experts ;)
     
    Posted: Nov 12, 2015 By: antropy Member since: Aug 2, 2010
    #10
  11. Dan_HiHosting

    Dan_HiHosting UKBF Ace Full Member

    Posts: 1,010 Likes: 239
    Certainly,

    There are a number of web hosts that specialise in OpenCart.

    Typically when choosing web hosting, and especially for a business and eCommerce website reliability, performance, security and support are very important.

    These are things you won't get from GoDaddy or many of the other oversold large providers, that simply cram too many users on poor servers, and don't provide the personal level of service a business can really benefit from.

    So we're obviously biased but we'd recommend looking for a medium sized web host, that has the infrastructure and support in place to provide a reliable around the clock service, but isn't too large so they can provide that personal level of support, and help with extensions and give advice.

    The advantages of choosing a web host over a developer is a developer is often simply reselling a hosting service. That typically makes them more expensive, and the way they work can be quite different. So while you can contact most hosts in the evenings and weekends, if you need support from a developer at 1am on a Friday for example, you simply may not get it.

    It all depends on what you need.

    Some hosts also provide a management service, which means what you get is akin to that provided by a developer that developed your website and then manages and hosts it for a yearly fee.

    Other things to look out for are whether the host provides a higher performance web server, such as Nginx or LiteSpeed, over standard Apache. This can make a real difference.

    While some providers use slow hard drives, others provide pure SSD storage, which can significantly improve the speed and responsiveness of your website as well, especially for database intensive websites such as an OpenCart store.

    If your budget allows I'd recommend specialised eCommerce hosting. That will provide increased performance over normal web hosting, and some providers also include an SSL certificate to secure your online shop.

    If you're still looking and have any questions then feel free to get in touch, we'd be happy to help.

    All the best,

    Dan
     
    Posted: Nov 12, 2015 By: Dan_HiHosting Member since: Mar 7, 2011
    #11
  12. caroline hannah

    caroline hannah UKBF Newcomer Free Member

    Posts: 2 Likes: 0
    Hosting along with management service. Will they manage the sites activity on what aspects?

    Thanks,
     
    Posted: Nov 26, 2015 By: caroline hannah Member since: Nov 26, 2015
    #12
  13. Leo-InstallingIT

    Leo-InstallingIT UKBF Ace Full Member - Verified Business

    Posts: 1,482 Likes: 233
    It will vary by web hosts, but usually it's things like managing the updates of your applications, making sure permissions are configured correctly, making small amendments etc.

    Generally just being that big more helpful than "its a problem with your website" if it's not a true hosting issue.
     
    Posted: Nov 26, 2015 By: Leo-InstallingIT Member since: Oct 7, 2006
    #13
  14. Dan_HiHosting

    Dan_HiHosting UKBF Ace Full Member

    Posts: 1,010 Likes: 239
    Hi Caroline, welcome to the forums.

    It depends on the provider, but generally the idea is that management is used to help keep a website up to date and running smoothly. So that can mean keeping OpenCart up to date, updating plugins, regularly running anti virus and malware scans, proactive monitoring - so a managed rather than a reactive service - and so forth.

    Any decent host should be helpful and the medium sized and smaller providers should be happy to get stuck in and assist with things that aren't technically hosting related. However adding management would take that to another level and provide a proactive service, with all technical aspects taken care of so the business owner can focus on their business.

    That's what we provide management for anyway, and makes it a popular choice with our clients and UKBF members, as they often don't have dedicated technical staff, and may not be that technical themselves, instead being great at what they do - such as selling and running a business.
     
    Posted: Nov 28, 2015 By: Dan_HiHosting Member since: Mar 7, 2011
    #14
  15. GraemeL

    GraemeL Pain in the neck? Full Member - Verified Business

    Posts: 4,426 Likes: 925
    I use Opencart.

    I use @Dan_HiHosting because of the excellent service. No idea if Dan is cheap or expensive, for me that is secondary to having good support.

    Graeme
     
    Posted: Dec 1, 2015 By: GraemeL Member since: Sep 7, 2011
    #15
  16. quikshop

    quikshop UKBF Big Shot Free Member

    Posts: 3,352 Likes: 644
    Posted: Jul 8, 2016 By: quikshop Member since: Oct 11, 2006
    #16
  17. kgg.becks

    kgg.becks UKBF Newcomer Free Member

    Posts: 6 Likes: 0
    I was one of the godaddy uk users but moved away as the phone only support doesn't suits me. I like to submit a ticket or send email to someone even if I have to wait couple of hours instead waiting 15-20 mins on the phone. I was looking for UK only based host and found TSO Host. Happy with the prices they offer and the support is amazing.
     
    Posted: Jan 2, 2017 By: kgg.becks Member since: Dec 18, 2016
    #17
  18. webhostuk

    webhostuk UKBF Ace Full Member - Verified Business

    Posts: 1,102 Likes: 132
    yes Email or chat support adds more comfort to many of our customers too.. in one thread I read Vidahost is sold and support has gone down, as far as I know Vida host and TSO are same company brands in that case TSO is also sold ?
     
    Posted: Jan 2, 2017 By: webhostuk Member since: Jul 26, 2009
    #18
  19. Dan_HiHosting

    Dan_HiHosting UKBF Ace Full Member

    Posts: 1,010 Likes: 239
    You might be disappointed to learn that GoDaddy have now acquired Host Europe Group (HEG), who had previously acquired Paragon Internet Group (TSO Host and Vidahost).
    So you've fallen into a classic trap that Endurance International Group (EIG) customers have had for some time - leaving one brand to only switch to another brand owned by the same company:

    https://www.reviewhell.com/blog/endurance-international-group-eig-hosting/

    Currently the back office etc. is still separate, and only time will tell, but it's likely it'll all get rationalised and it'll be no different to using GoDaddy in the future. It'd be expensive to run the backend separately, and in the case of EIG, their entire strategy appears to be to buy brands, absorb the backend to cut costs, and make more money.

    However I'm surprised you're pleased with the support now, as since the HEG acquisition and for the past year, many UKBF members have been citing poor support and performance from Vidahost and TSO Host.

    If they hadn't been acquired by GoDaddy it certainly would have been an improvement however! It may be short lived now I'm afraid.

    We find live chat very popular with our clients. It has the immediacy of the phone, but the advantage of email in terms of sharing links and technical detail, and it's more secure - as you can have a fully encrypted connection.

    You shouldn't have to wait hours for an email response though. Top end hosts aim to respond within around 30 minutes, with 15 minute or less being common from the top providers, depending on the query.

    Anyway, I hope that background helps. There's not much awareness of it outside of the industry.

    All the best,

    Dan
     
    Posted: Jan 2, 2017 By: Dan_HiHosting Member since: Mar 7, 2011
    #19
  20. kgg.becks

    kgg.becks UKBF Newcomer Free Member

    Posts: 6 Likes: 0
    Thanks for the info Dan. My reply was based on my current experience with the hosting company. If in future things change I will move to another hosting company as this is task that I have done many times before. I'm not aware if TSO Host is the same as Vidahost as I have never heard them before.
     
    Posted: Jan 2, 2017 By: kgg.becks Member since: Dec 18, 2016
    #20