Hi Guys, Promised my self, going to be a bit more active here now! 2016 saw many changes within our company. Big changes, for the better. 2017 is going to see me really change our website.. It was pants! The copywriting on it is even worse. Not simple, not engaging, and full of babble. Work in progress. What I'm exploring now, is "how to engage customers more". Live videos More videos - relevant (showing our repair work) Live chat Skype for customer questions / quotes. Whatsapp for customers to get in touch. We saw a huge increase in social network interaction at the back of of 2016 with live video streams on facebook. Has anyone else done this? How about other platforms, twitter (periscope)? How effective has Skype or whatsapp been for you? How else do you get that customer engagement going? Just looking at gathering different experiences from you guys. Hope you all had a great Christmas & an even better New Year.