I thought having an address, ( and if a Ltd Company, the registered address, and registration number), was a legal requirement*.
The pay-a-lot phone number certainly adds a certain cowboy feel, which is a shame as it's a nice bright site.
Basically you need to give your contact page a bit of thought: at the moment you are saying "we'll take your money, but don't call us, we'll call you".
*From
Pinsent Mason, Law firm.
# The name of the service provider must be given somewhere easily accessible on the site. This might differ from the trading name and any such difference should be explained e.g. "XYZ.com is the trading name of XYZ Enterprises Limited."
# The email address of the service provider must be given. It is not sufficient to include a 'contact us' form without also providing an email address.
# The geographic address of the service provider must be given. A PO Box is unlikely to suffice as a geographic address; but a registered office address would. If the business is a company, the registered office address must be included in any event.
# If a company, the company's registration number should also be given.
# If a company, the place of registration should be stated (e.g. "XYZ Enterprises Limited is a company registered in England and Wales with company number 1234567") though this is a requirement of the Companies Act as from 31st December 2006, not the E-commerce Directive.
# If the business is a member of a trade or professional association, membership details, including any registration number, should be provided.
# If the business has a VAT number, it should be stated even if the website is not being used for e-commerce transactions.
