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Store2go.net Is it down??

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Hi, I'm having the same problem. I've not been able to access my shop or store2go since about 14:15 GMT. This is very worrying.
 
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I hope this sorts it self out for you, but it highlights one of the issues around using a third party to host your store/software!
 
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Hi all,

Although it's not nice, it's a relief to hear that other people have been having the same problem that their store2go site being down as I thought that it was just my site. As far as I am aware it's not been working since about 3pm but it could have been down alot longer for all I know. Even their site is down. It is very worrying as I have been with store2go for about 8 months now and never encountered this problem before.

Fingers crossed it comes back soon:(
 
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Does anyone know Adrians email address so I can contact him?
I know there is a direct lin on store2go but obviously I can't go down that road!
I hate it when things like this happen, I always think its just me!
I must say though, I have had a sale since it went down so don;t know how thats happened!!
 
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Looking at Clicky, I can see some customers have got onto my shop, and at least one has tried to make a purchase. I've tried their support address, but had no response.
 
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baffling is that.. i know on my stats counter ive been getting hits form google and it looks as if they have been looking at my site.. havent a clue (no punn intended:)) if they have managed to get in though. all i know is, i cant :|
 
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Just looked at my site counter and found I have had 1 visit since 5.14pm presuming this is the customer who made a purchase.
I am worried now, anyone know what could possibly be the problem?!
 
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dont quote me on this, but i think store2go is using a server in the usa. with store2go going down too, it's likely they are using the same server as we are. So looks like a server problem in the usa
 
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I think the server is in London, and I thought they had a backup for situations like this. Not sure though.
 
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I am really not sure where the server is, I just remember following a link once on store2go ( server powered by link) and it seemed to take me to a place in texas but I maybe mistaken.I do believe that they automatically back up your website from time to time. My site did go down once for about an hour but store2go was still running, but this is slightly different to that time, as everything is dead. If the server is down for maintinance you would have thought that store2go would have had the courtesy to let you know before hand. I don't really think there is too much cause for alarm at the moment, as store2go has alot of money to loose and with them being down also, I am sure they are frantically trying to sort it out as we speak.(she says optimistically :)
 
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I've just emailed them (got the email address from a previous enquiry I made a while ago) A phone number would be handy, mind you

For some reason, I can't post the url or email address, as it says I'm not allowed until I've posted 15 messages!!

Will let you know what I find out.

Cheers.

Tony
 
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My shop is partially running now, most of the images hosted by them don't appear yet. I still can't access their site to manage the shop though.

eyeonasia.co.uk
 
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If any of you paid for the site using paypal, then the email for them will be in your paypal transactions. My site is still down. so i hope they sort this soon. (eyeonasia.co.uk) cant get in that one either... Real pain is this now
 
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cbtonywan said:
I've just emailed them (got the email address from a previous enquiry I made a while ago) A phone number would be handy, mind you
Click to expand...

Ive just had this horrible thought... Store2go is still down too, so if when you email them, if their email address is reliant on thier website, like ours is from our site. then they arent going to get it until after the fact. (when the sites are up and running again).
 
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I am still getting emails via our store email system , which is hosted by store2go. So maybe they are as well?

I was always worried about store2go just disappearing one day.
 
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The domain ownership info has some telephone numbers that might help you get to the bottom of this:

Domain Name: STORE2GO.NET

[REGISTRANT]
Organisation Name: Revo Limited
Contact Name: Choon Yen Kong
Address Line 1: 17 Shakespeare Street
Address Line 2:
City / Town: Loughborough
State / Province:
Zip / Postcode: LE11 1QQ
Country: UK
Telephone: +44 (7900) 935295
Fax: +44 (1509) 215783
Email: [email protected]

[ADMIN]
Organisation Name: @UK plc
Contact Name: Hostmaster
Address Line 1: 5 Jupiter House
Address Line 2: Calleva Park
City / Town: Aldermaston
State / Province: Berkshire
Zip / Postcode: RG7 8NN
Country: UK
Telephone: +44 (1189) 637000
Fax: +44 (1189) 637012
Email: [email protected]

[TECHNICAL]
Organisation Name: UK plc
Contact Name: Hostmaster
Address Line 1: 5 Jupiter House
Address Line 2: Calleva Park
City / Town: Aldermaston
State / Province: Berkshire
Zip / Postcode: RG7 8NN
Country: UK
Telephone: +44 (1189) 637000
Fax: +44 (1189) 637012
Email: [email protected]
 
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I am still getting emails via our store emailing system, which is hosted by store2go. So maybe they are as well?

I was always worried about store2go just disappearing one day.
 
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Dustino said:
I am still getting emails via our store email system , which is hosted by store2go. So maybe they are as well?

I was always worried about store2go just disappearing one day.
Click to expand...

Can I ask how you are accessing your email account?
I cant get into mine!
Just wondered if I could another way thats all!:)
 
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Just rang

[TECHNICAL]
Organisation Name: UK plc
Contact Name: Hostmaster
Address Line 1: 5 Jupiter House
Address Line 2: Calleva Park
City / Town: Aldermaston
State / Province: Berkshire
Zip / Postcode: RG7 8NN
Country: UK
Telephone: +44 (1189) 637000
Fax: +44 (1189) 637012


Got a voicemail message saying they will email me back. However, if I wanted to ring tech support the number is 09052340526, calls cost £1 per minute.


 
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"Can I ask how you are accessing your email account?
I cant get into mine!
Just wondered if I could another way thats all!:)"

Just logging in via the webmail control panel.
 
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dont have a clue!! said:
I will ring.
Just phoned....no answer!
Click to expand...

Perhaps its a case that we all do things differently, but they must know they have a major problem on thier hands at the moment with people that pay them money, worrying about what is happening. you'de think at least they would have somebody answering the phone:mad:
 
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Yes, I quite agree. I have tried emailing them, phoning the help line which is all automated and phone the £1 per minute line, which rings but no-one answers.
Now I am panicking! Could they have just disappeared??
 
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