Advantages and Disadvantages of e-commerce

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A

Astaroth

Free Member
Aug 24, 2005
3,985
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London
  • #3
    Ads
    24/7 opening hours
    Self help options
    Automatic stock control etc
    Consistent messages/ marketing - no need to rely on a spotty 16 year old to tell a customer the benefits of product A over B
    Low cost of customer acquisition
    Opens up more options such as drop shipping
    Lower overheads (no high street rent, cleaners etc)

    Dis
    Customers much more price sensitive
    Dependant on technology, if it fails there is no fall back
    Higher rates of fraud
    Higher payment fees (no option for cash and CC fees tend to be higher)
     
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    S

    Steve2507

  • #4
    All of the above plus a disadvantage is that customers expect things yesterday. We recently had a customer place an order at 5pm then complain that it wasn't delivered by 9am the next day. We don;t offer this type of service and never had but the customer couldn't understand why his demands were not possible.
     
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