Internet Merchants Fight Back Against Fraud
- Thread starter quikshop
- Start date
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WebPageOne-Solutions
That's a good article with some interesting stats. I agree trust is a major issue when selling online.
To be honest unless I know the Brand ie Currys for instance i very rarely buy online. If i don't know the supplier and want the goods, i often phone them prior to purchase.
I think the offline approach is a good idea, maybe it will work for high value purchases.
I think when trust and security is established then payment online is not a problem for most.
I generally advise my e-commerce clients to setup customer testimonial pages or feed back sections as this alone can help with the trust factor.
To be honest unless I know the Brand ie Currys for instance i very rarely buy online. If i don't know the supplier and want the goods, i often phone them prior to purchase.
I think the offline approach is a good idea, maybe it will work for high value purchases.
I think when trust and security is established then payment online is not a problem for most.
I generally advise my e-commerce clients to setup customer testimonial pages or feed back sections as this alone can help with the trust factor.
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- Original Poster
- #3
Thanks for the comments. Anything that empowers a bigger customer base to place orders through our merchant's shops is a positive. You could be right in that it will be more effective for higher value items but there is no harm in offering consumers the choice.
I agree completely, Testimonials and FAQ pages both help to build confidence in a shop.
I agree completely, Testimonials and FAQ pages both help to build confidence in a shop.
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