Reputable courier service

jopassmore

Free Member
Jan 20, 2007
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Hi

As many of you know, I run a website which is a cross between ebay and freecycle. People give items away but are able to charge postage for their items.

We are increasingly attracting members who are trying to make money from the site, usually by charging a couple of pound for posting a dvd etc, which I tend to let go, but yesterday somebody listed 75 items of baby clothes and wanted to charge £75 for delivery! Someone asked if they could send a courier for them but this request was refused!

I have been wondering for a while how to deal with this - I have thought about introducing a postage calculator on the site as part of the listing process, but then people would cheat this by making out the item was heavier than it really is.

So, my latest thought, probably for the future, is to link up with a courier service, whereby people enter the weight/size of a parcel and then are committed to buying a courier service for this item, at the appropriate cost, should anyone want the item (and then obviously the recipient pays the postage). My only worry is that this formality may put people off. I guess it could be only activated if the postage was over a certain weight/cost which would again encourage people not to charge over this amount unneccessarily.

Not sure if this would work - suggestions welcome. But also, does anyone know of a reputable courier, who doesn't charge the earth, who might want to discuss developing a link with us? We are an up and coming site, with recent funding which we are hoping to spend promoting the site over the next 12 months, so it should be a viable proposition.

Thanks a lot

Jo
 
People will be put off like you stated, who ever is selling the baby clothes is definately making quite a bit of money from the postage costs.

We have a contract out with Interlink Express and are charged per KG. If we send an item weighting 75KG, there is no way in the world we will be charged £75. We will most likely pay a quarter of the price.

Interlink Express are excellent couriers, we had a problem the once and it was sorted within hours. You would also try Parceline, these 2 companies are part of Geopost.

Good rates and excellent service.

Contact them using the following links

http://www.interlinkexpress.com//index/talk_to_us.htm
http://www.parceline.com/index/contact.htm
 
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Hi,

We are a newly formed courier company and will be glad to help out.

You can pm me and we could talk some more.
We have great courier contacts up and down the uk.

Thanks,

Kevin
 
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Not sure that I can advise the best way to implement this from your site user experience point of view - but I can offer a second vote for Interlink - they are by far the best we have used - and we ship a lot of parcels!
 
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Hi Jo,

I think the only way you will get round this is for you to control the carrier mechanisms - no matter what you try and put in place, a small element will try and get round it.

I have seen something similar, can't remember where now, but the basic concept was that the person receiving the product paid a deposit, say £5.00, and the carriage cost was taken out of that and the residual was refunded. I think it has since shut down, mainly becuase it was ran through Paypal in the pre-eBay ownership days and you had to have an account to transact and the fees were getting too high.

I will be checking out your site though.

Regards

Chris
 
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Thanks Chris

That was kind of my idea to force people to enter accurate weights and then have the postage calculations taken out of their hands. People can list things for local pickup as well, so if they didn't want to do all of this, they could just say 'local pickup'.

Problem is, as I have said before, we are trying to build up membership numbers and we are being really successful at the moment and I don't want to do anything to put members off. At the same time, when the greedy individuals come along and try to make money from the site, that ruins it for our genuine members, so it is a catch 22 really!

I am getting a bit fed up (and worried about getting sued!) at having to send out emails to people saying "this is a free site - if you want to make money list your items on ebay etc etc" and always coming across as the bad guy (or gal!).

I think even a link to some reputable couriers who are prepared to offer discounts to our members would be helpful.

Thanks everyone for your suggestions.

Jo
 
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Adhoc one off drops can be expensive..how ever if you can put 8-10 drops per time on board this does tend to bring the costs down considerably, I would look at local couriers first and tell them that "parcels to go" etc are charging "x" for deliveries explain you are looking for a long term relationship and can they offer a similar deal. I am sure some one will accomodate you.
 
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Courier service offering you time-sensitive service and same day courier service that helpful to complete your emergency courier services needs.
 
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