Live chat software - advice needed

eroombidder · Jul 31, 2006

Hi,

Does anyone have experience of using Live Chat software for support or sales work on a website?

I'm planning to install a program on our site and I need to find out what people think of the available offerings (some of which look a bit ropey to me...).

My main worry is that my client base might not have the appropriate plugins and client software installed to be able to use these things properly (.Net, Java, etc).

Any recommendations?

Thanks
Al

Spire · Jul 31, 2006

Hi

Well I have played about with 1 called Crafty Syntax Live, the client or customer doe's not require any installation it's a web interface, in addtion it's open source.
http://www.craftysyntax.com/

Jul 31, 2006

We use Kayako Live Response which comes as part of the helpdesk. Although you can purchase it seperate. We really like it:
http://www.kayako.com/liveresponse.php

Users dont need anything apart from a web browser.

She Says · Jul 31, 2006

What about Livehelper.com? I haven't used them but am thinking about it as their webstats was recommended to me.

jmds · Aug 3, 2006

Hi,

I have also used http://www.craftysyntax.com/ before and would recommend it.

eroombidder · Aug 4, 2006

Thanks for the suggestions guys. I've found one that does just what I need called Provide Support. If it keeps working I'll let you know how I get on...

Al

Ozzy · Aug 4, 2006

We use PHP Live! on our website and have found it very helpful. We get several people a day contacting us through it, and it also doubles up as live support to clients we licence our web software to behind the scenes and works very well. We haven't played with the Knowledge Base facility yet, but when I get time I think I'll give it a try!
Its also good for seeing how many people are on your website and what pages they are on. It is not free, but only a hundred or so dollars a year which includes upgrades and patch fixes.

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Live chat software - advice needed

eroombidder

Spire

She Says

jmds

eroombidder

Ozzy

Founder of UKBF

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