- Original Poster
- #1
My company provide ecommer store to SMEs, and have integrated Worldpay to our software. In order to test the integration and its callback function are working properly, I have recently contacted Worldpay's sales team to setup a test account.
I was told setting up a test account is a manual process and there is a cost associated with the setup. Therefore, the sale rep refuse to setup a test account. I also asked if he can test our integration for us if he cannot create test account for us, but was ignored.
I then send an email to their complaint department in the hope the management will look into this, but to my surprise, the same sales rep replied me saying they cannot setup test account. How can the complaint department and the sales team can be from the same bunch of people?? There is no complaint department after all!
How can an e-shop provider like us offer our clients an untested payment solution? Payment integration has to be secure and fully tested. We have PayPal, Sage Pay, Cardsave, Google Checkout, Moneybookers, Nochex etc integrated and everyone of them have dedicated team to help system integrator to properly integrated their payment solution and really helpful.
I don't think Worldpay is worth pursuing by any system integrator or online seller, considering your complaint will never actually get a proper attention. We hosted over 400 ecommerce stores and if we offer Worldpay to our users, surely they will benefit from our referral.
All I want is a test account. Simple, but was make complicated. :|
I was told setting up a test account is a manual process and there is a cost associated with the setup. Therefore, the sale rep refuse to setup a test account. I also asked if he can test our integration for us if he cannot create test account for us, but was ignored.
I then send an email to their complaint department in the hope the management will look into this, but to my surprise, the same sales rep replied me saying they cannot setup test account. How can the complaint department and the sales team can be from the same bunch of people?? There is no complaint department after all!
How can an e-shop provider like us offer our clients an untested payment solution? Payment integration has to be secure and fully tested. We have PayPal, Sage Pay, Cardsave, Google Checkout, Moneybookers, Nochex etc integrated and everyone of them have dedicated team to help system integrator to properly integrated their payment solution and really helpful.
I don't think Worldpay is worth pursuing by any system integrator or online seller, considering your complaint will never actually get a proper attention. We hosted over 400 ecommerce stores and if we offer Worldpay to our users, surely they will benefit from our referral.
All I want is a test account. Simple, but was make complicated. :|
