Our outgoing emails.

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privateb

privateb

Free Member
Dec 6, 2010
147
4
  • #1
    Hi guys,

    We have recently had customers and suppliers telling us that the emails we send are ending up in the spam/junk folder of their accounts.

    We are using Windows live mail, the newest version with windows 7 as the opperating system.

    Is there any way we can get the internet to trust our emails?

    Many thanks

    Ryan

    BoobBaby
     
    L

    leemason

  • #3
    How do you send your outbound e-mails? I assume you collect inbound e-mail via a POP3 server? Do you use an SMTP relay server to send outbound e-mails. If so is it the same as the POP3 server or a different route? If you use a different route for outbound route you may need your ISP (or who ever handles your DNS records) to setup what's called an SPF record.
     
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    andygambles

    andygambles

    Free Member
    Jun 17, 2009
    2,616
    687
    Scarborough
  • #4
    There are a number of things that could be the problem.

    Looks like your domain is using 123-reg.co.uk mail servers. Are you sending via these servers?

    You do not appear to have any SPF records set-up or Domain Keys. These can help avoid spam filters.

    Are you including large images in your emails?
    Using words which for your business are innocent but could be seen as suspect by a spam system?
     
    Upvote 0
    Posilan

    Posilan

    Free Member
    Dec 20, 2010
    2,540
    878
    Manchester
  • #12
    That IP shows you are on the Three broadband network. The IP address is listed in an advisory blacklist - not your fault, it's just becasue it's an IP address used by an end user.

    This in itself should not cause a problem unless you run your own mail server. Most likely you send emails via an ISP - probably your web host.

    If you would like to send an email to [email protected] I can take a look at the headers and email for you FOC in the morning and see where the problem lies.

    It would be best if the email contained the standard stuff you send out so the spam filters we have in place take a look at it.

    Let me know when you have sent it so I can take a look for it.

    Steve
     
    Last edited:
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    FaerieB

  • #14
    The email has just bounced back with this message:

    [FONT=Tahoma, Verdana, Arial, Sans-Serif]The original message was received at Thu, 24 Mar 2011 19:20:25 -0400from mtaomg-db02.r1000.mx.aol.com [172.29.51.200]*** ATTENTION ***Your e-mail is being returned to you because there was a problem with itsdelivery. The address which was undeliverable is listed in the sectionlabeled: "----- The following addresses had permanent fatal errors -----".The reason your mail is being returned to you is listed in the sectionlabeled: "----- Transcript of Session Follows -----".The line beginning with "<<<" describes the specific reason your e-mail couldnot be delivered. The next line contains a second error message which is ageneral translation for other e-mail servers.Please direct further questions regarding this message to the e-mailadministrator or Postmaster at that destination.--AOL Postmaster ----- The following addresses had permanent fatal errors -----<"to quarantine"@posilan.com> (reason: 550 5.1.1 <to [email protected]>: Recipient address rejected: User unknown in virtual alias table) ----- Transcript of session follows -----... while talking to wallace.posilan.com.:>>> DATA<<< 550 5.1.1 <to [email protected]>: Recipient address rejected: User unknown in virtual alias table550 5.1.1 <"to quarantine"@posilan.com>... User unknown<<< 554 5.5.1 Error: no valid recipients[/FONT]
    [FONT=Tahoma, Verdana, Arial, Sans-Serif][/FONT]
    .AOLWebSuite .AOLPicturesFullSizeLink { height: 1px; width: 1px; overflow: hidden; } .AOLWebSuite a {color:blue; text-decoration: underline; cursor: pointer} .AOLWebSuite a.hsSig {cursor: default}
     
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