Anticipating your customers response

DavidHorn

Free Member
Jan 3, 2006
289
30
53
Northern Ireland
I called the Alliance and Leicester yesterday. The first option on their automatic phone system is :

'If you're having problems with our website, press 1'

Now, what does that say about their website - and their attitude? They're anticipating that, before I've even spoken to them, I'm already having a bad experience. Very strange.
 

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