How to test Checkout

lesliedocherty

Free Member

Jun 17, 2006

2,445

355

54

Glasgow

www.fatbuddhastore.com

• Dec 16, 2009

• Original Poster
• #1

We have done so me ork on our checkout and customers seem to be experiencing errors, a higher than normal amount.

every time i put the transaction through again using their details it works for me ok, ive tested it on mozilla, ie, safari, on pc on mac, on netbook.

wht else can i do, some help please ???

 

R

Rob@Rancon

Free Member

Apr 21, 2008

19

1

Cheltenham

• Dec 16, 2009

• #2

if you can use different cards and different machines

also, get someone a friend or family member to go through the checkout process... it may be simple to you, but not to others

 

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LicensedToTrade

Free Member

Nov 7, 2009

6,312

2,121

Suffolk

• Dec 16, 2009

• #3

Does your platform have a sandbox feature to allow you to run fake transactions to test for errors? Which platform are you using?

 

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lesliedocherty

Free Member

Jun 17, 2006

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www.fatbuddhastore.com

• Dec 16, 2009

• Original Poster
• #4

its a custom job, doesnt have sandbox bit,

but getting other people to try and put some through might be an idea

 

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T

TotallySport

• Dec 16, 2009

• #5

I hope you don't mind, but thats the oddest and hardest checkout I have used for a while.

the form to enter the deliver address IMO doesn't verify very well, the verification moves to another page which makes me have to click and edit button which IMO isn't that easy to find, then when you go back not all the information is retained, which makes it hard to get right, then for some odd reason you ahve to click another button which isn't clear to get to the continue button, and then it takes me to an off site sage pay page, which I have never thought were clear.

hope that helps, sorry if it doesn't.

 

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lesliedocherty

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Jun 17, 2006

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Glasgow

www.fatbuddhastore.com

• Dec 17, 2009

• Original Poster
• #6

TotallySport said:

I hope you don't mind, but thats the oddest and hardest checkout I have used for a while.

the form to enter the deliver address IMO doesn't verify very well, the verification moves to another page which makes me have to click and edit button which IMO isn't that easy to find, then when you go back not all the information is retained, which makes it hard to get right, then for some odd reason you ahve to click another button which isn't clear to get to the continue button, and then it takes me to an off site sage pay page, which I have never thought were clear.

hope that helps, sorry if it doesn't.

Click to expand...

it does help, im not enamoured by it either

 

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LicensedToTrade

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Nov 7, 2009

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• Dec 17, 2009

• #7

lesliedocherty said:

im not enamoured by it either

Click to expand...

That is a big word for this time of the morning!

 

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T

TotallySport

• Dec 17, 2009

• #8

Should also point out, sagepage does have a testing setup, and it also has testing card numbers, although I cannot remember what they are but it's all in the sage pay documents.

Also IMO if it was customer built, unless you have requested it they shouldn't have used the offsite sagepay pages, when it's very easy to intergrate it directly into your pages, and it's much simpler for the customer.

 

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T

TotallySport

• Dec 17, 2009

• #9

LicensedToTrade said:

That is a big word for this time of the morning!

Click to expand...

I just had to look it up:|

 

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lesliedocherty

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Jun 17, 2006

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www.fatbuddhastore.com

• Dec 17, 2009

• Original Poster
• #10

TotallySport said:

I just had to look it up:|

Click to expand...

tbh i had to google it first

 

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LicensedToTrade

Free Member

Nov 7, 2009

6,312

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Suffolk

• Dec 17, 2009

• #11

lesliedocherty said:

tbh i had to google it first

Click to expand...

I think it is like what they do to pottery after it has been in the kiln. Oh no thats enamel. :|

 

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C

cmcp

Free Member

Jun 25, 2007

3,339

846

Glasgow

• Dec 17, 2009

• #12

Already mentioned but sandbox is a good idea. I'd recommend having a mirror of your site on a password protected staging site for performing all upgrades and testing.

If users are reporting errors get real time analytics on the pages.

Get a live help feature and make it prominent so you can troubleshoot with customers at the time.

 

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Raw Rob

Free Member

Aug 1, 2009

1,129

236

London/Portugal

• Dec 18, 2009

• #13

I add something to the cart using IE 6 and there isn't even a checkout button. (The button is there when I use FireFox.) And in FireFox 3, for the Join our mailing list option, I can't select No, every time I click, Yes is automatically reselected.

Don't like to say this, but wouldn't you be better off with some open source cart software such as ZenCart or Magento?

Rob

 

Last edited: Dec 18, 2009

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K

Kinderpods

• Dec 18, 2009

• #14

I agree with the comments re: checkout - also if the user cancels the transaction in the sagepay pages, there is a message which is totally confusing to the user and is actually an internal message - but if I was looking to buy, then had a rethink just before comitting to buy, I wouldn't go back to your site because it is too confusing - just the impression I got.

 

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