Sage Pay Down

[Fill-Your-Pants]

Urgh I am extremely annoyed by this, we had our first failure at 19:06 and are now down £000's worth, of course it would have to have happened at the busiest time! Im surprised the issues have lasted this long, not impressed at all...

[Planck]

Originally Posted by Fill-Your-Pants

we had our first failure at 19:06 and are now down £000's worth, of course it would have to have happened at the busiest time!

Odd, our first failure wasn't until 19.51, with 32 successful transactions between 19.00 and 19.50.

[cjd]

Still broken it seems - this is going to be a rough day

[Planck]

Originally Posted by cjd

Still broken it seems - this is going to be a rough day

I know the admin system isn't up, but are you saying you're seeing payments failing? We're not (so far!)

[Online Trader]

Admin page is working fine here

[cjd]

It seems that new payments are working but repeat payments aren't - for us anyway.

[Planck]

Originally Posted by cjd

It seems that new payments are working but repeat payments aren't - for us anyway.

Ah - that's probably linked to the fact that historical data isn't available, I'm guessing they're rebuilding some databases this morning.

We haven't seen any failures this morning so far, but we don't use repeats.

[business123]

Funds from yesterdays sales don't seem to have been credited to my bank this morning.

[IridiumCorp]

We've had several random 'issues' with the integration, all apparently caused by the authorising banks

Strange - If the banks were having issues then we should have had the same. Besides a published Barclays scheduled maintenance last month I have not heard of any bank outage in recent memory.

Iridium is offering to give free service fees equal to the amount of time you have left on your Sagepay contract. So if you have 6 months left on your service we will give you six month free so your not out of pocket if you switch.

We do not have these outage issues at all. However don't believe me. I am sure some of the merchants and service providers that lurk on these forums will vouch for my statement.

PM me or email

sales at iridiumcorp dot net

[Planck]

Originally Posted by IridiumCorp

Iridium is offering to give free service fees equal to the amount of time you have left on your Sagepay contract. So if you have 6 months left on your service we will give you six month free so your not out of pocket if you switch.

Want to know the secret of getting us (and a whole bunch of other people no doubt) to migrate to you? Build an interface that is a drop-in replacement for the SagePay Direct interface. I know this means compromises, but trust me, it will increase your signup rate significantly.

There's nothing I'd like more than to add Iridium as a second gateway, so that we can switch between the two as required. But the integration is a barrier.