Sage Pay Down

[cycloneuk]

Just heads up incase you havn't noticed already, been down since around 8:30pm and i have lost quite a few orders so far.

http://www.sagepay.com/system_monitor.asp

[Planck]

Originally Posted by cycloneuk

Just heads up incase you havn't noticed already, been down since around 8:30pm and i have lost quite a few orders so far.

7.51pm we had the first failure.

[Jay08]

Same here, lost few orders. Phil from OMC sent me this link for those wanting to keep up to date.

http://www.sagepay.com/system_monitor.asp

[business123]

I had a sale at 18.40 go thorugh OK, but it's not showing on the admin screen?

[Jay08]

Originally Posted by business123

I had a sale at 18.40 go thorugh OK, but it's not showing on the admin screen?

This may have something to do with it.

07 September 2009 22:19:26 - The processing of transactions has now been resumed however, historical transactions and reports will be unavailable for several hours due to ongoing work on the system.

It is therefore not currently possible to refund / void / repeat / authorise or release any historical transactions.

We will ensure that this page is updated regularly to let you know when these functions are available again.

[Jay08]

They say The processing of transactions has now been resumed. But I am trying to buy something from the store and it aint going through. Anyone had any luck?

[Planck]

Some payments are going through, some are failing as before.

[quikshop]

Got to admit, since it became SagePay the level of service has been a bit inconsistent. We've had several random 'issues' with the integration, all apparently caused by the authorising banks - never had any issues like that when it was Protx.

Lets hope they pick their game up, we have been recommending them because of the historical performance as Protx, would like to keep promoting them as a payment solution.

[deviltronics]

Looks like it is still down, have done a few test orders on ours but it keeps saying the cards have been declined, probably a time out issue.



Maybe a lesson to get a secondary payment installed such as paypal now

[conquer]

yea we found out via customers contacting us with payment problems to start with . Agree on the customer service since the changeover, I have had much slower responses to my support questions.