How to write for the Internet and sell more getting it right!

(posted in general business forum but probably more appropriate to post it here)

People often ask me in pm and via my blogs for tips on writing for the Internet, so I've made this post re 'how to write for the Internet guide' here to refer to. Saves me repeating all the tips in pm.

Everyone that does business on the Internet can benefit from understanding

'how to write for the Internet'

and in the first instance

'how people read on the Internet'


Internet users read differently when surfing the Internet than they might when reading a newspaper, magazine, book, leaflet etc.

Knowing how users read on the Internet is thus very important in ensuring that your content is read.

Internet readers skim read looking for keywords and phrases that lead them to the juicy titbit they are looking for. Helping to direct them to that information before they click away to another site is thus very important.

Meanwhile, if you need them to read ALL your information, for your own ends you need to write in a way then reduces the skimming.

A few good rules of thumb include:


Having a summary of page content at the top of the page in bullet list form.

Some sites link directly to that paragraph for quick location by the reader. This is very helpful!

Having a summary of your main services and benefits on every page.

This is important as a reader might find your site not via the main page but via one of the other pages. If they don't know via that page what you do, they might not stick around long enough to find out.

Basics of writing for the Internet


  • Short paragraphs 3-4 lines max

  • Bullet point lists (breaks up blocks of text - allows easy access to info)

  • Bold important words that the user might find of interest

  • Headings for paragraphs

  • Try to write as if speaking to the reader

  • Keep content concise

  • Do not be verbose, not every reader has English as a first language and everyone in not educated to degree level.

  • If you have space, leave a line between each bullet point for extra visibility (As I have done here)

  • Avoid white on a coloured background - it requires more 'effort' to read. Some cool sites favour white on black. Jury is out on how effective that is. My opinion is not as effective as black on white.

  • Size 12 -14 font is preferable to small font. Again it's easier to read.

  • Don't clutter your page with distractions unless you want the user to stop reading and view that distraction. Ie moving banners, popups etc.

  • Music isn't a good one as people have different music tastes. It could be an instant turn off.

  • Flash intro's can be enough to send people who want fast access to content to click away rather than waiting while the page loads.
There is a lot more to learn about how to write for the Internet

For more details here is a really great resource which details the research carried out into how people read on the Internet as well as great tips on how to write for the Internet.

http://www.useit.com/papers/webwriting/

I haven't included details re seoing content here as when we're talking about humans reading content, it's more important it reads well.

How to attract searchengines is another article for another day.

Hope some find this helpful

I am sure others will contribute to the list and disagree with the list ;)

Either way, hopefully it will lead to a valuable resource that all can benefit from.

Leah
 
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I will add to this mention of the 'f' shaped reading pattern that research has uncovered in terms of where users eyes go on your website page.

In an 'f' shape

You can read more about the research and the meaning of this here:

http://www.useit.com/alertbox/reading_pattern.html

Meanwhile the things to bear in mind as a result of knowing this are:
From the linked source:


"Implications of the F Pattern

The F pattern's implications for Web design are clear and show the importance of following the guidelines for writing for the Web instead of repurposing print content:
  • Users won't read your text thoroughly in a word-by-word manner. Exhaustive reading is rare, especially when prospective customers are conducting their initial research to compile a shortlist of vendors. Yes, some people will read more, but most won't.

  • The first two paragraphs must state the most important information. There's some hope that users will actually read this material, though they'll probably read more of the first paragraph than the second.

  • Start subheads, paragraphs, and bullet points with information-carrying words that users will notice when scanning down the left side of your content in the final stem of their F-behavior. They'll read the third word on a line much less often than the first two words."

Leah
 
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sound advice I will add that a little trick I use is to have important wording in a different colour to the main body of text,

I will aso use a juicy graphic to draw the viewer to the text I want read.

Earl

Absoultely :)

I did this in my post yet forgot to mention it (red font)

It's an exhaustive list really.

Hopefully we'll think of more as days go by.
 
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