WARNING: Don't use Purple Paw webhosting

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virtuallysorted

virtuallysorted

Free Member
Jun 29, 2005
632
183
Glasgow, UK
  • #1
    In January of this year we signed up to use Purple Paw web hosting as it was a reasonably-priced package featuring many of the tools we required. Unfortunately, we've had a whole barrage of problems with them - I URGE YOU NOT TO USE THEM!!!!

    They insist that the amount of downtime we've had on our server is normal but I've reported problems on the following dates, and I'm sure you'll agree this amount of outage is unacceptable:
    21 Feb
    20 Apr
    23 May
    19 May
    22 May
    31 May
    12 July
    1 Aug
    14 Sept

    This is not simply servers being unavailable, these outages were at least 3 hours each time!!!

    Consider www.purple-paw.com well & truly named & shamed!
     
    virtuallysorted

    virtuallysorted

    Free Member
    Jun 29, 2005
    632
    183
    Glasgow, UK
  • #3
    Yup - they won't refund our fee, they won't respond to phonecalls or emails & we're stuck with them until January. :cry:

    Having said that I'm now so irritated by the disruption I'm happy to pay another company to take the hosting over, because this amount of hassle is the last thing I need! It's not that we can't function as we have webmail etc but it takes twice as long & my tracking software doesn't work on webmail! (we count the number of emails we send out to our clients).
     
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    DuaneJackson

    DuaneJackson

    Free Member
    Jul 14, 2005
    8,642
    1,100
    Brighton / London
  • #11
    I'd not reccomend 1&1 due to experiences with them in the past.

    It's hard to find a balance between a small one man band with servers that fall over and a big company with good uptime and poor customer service.


    Use http://www.matrixxhosting.com/ Small company, good service, reasonably priced (if you want cheap this isn't it) a regular on the forums.
     
    Upvote 0
    Rob Holmes

    Rob Holmes

    Free Member
    Business Listing
    Mar 23, 2005
    3,600
    23
    Kent
    theivybridgecollection.com
  • #12
    DuaneJackson said:
    I'd not reccomend 1&1 due to experiences with them in the past.

    It's hard to find a balance between a small one man band with servers that fall over and a big company with good uptime and poor customer service.


    Use http://www.matrixxhosting.com/ Small company, good service, reasonably priced (if you want cheap this isn't it) a regular on the forums.
    Click to expand...

    Thanks Duane - if anyone contacts me from UKBF I'll try my best to give the best priced deal without jeopardising customer service levels (which are high) - 0871 218 0507

    UKBF members will get a better deal than on our site ;)

    Rob
     
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