- Original Poster
- #1
Hi All,
Just a quickie...
As we are growing we are sending out more and more orders and therefore more people calling or emailing with 'Where's my order'. We send all products out via Royal Mail Signed For but as you all know some items just don't reach their destination or the customers don't leave it long enough for the order to arrive.
We cannot type in every single RM tracking number to email to every single customer with their automatic order dispatch email as we would be there all week. My sales person is spending so, so many hours tracking orders when more often than not they are waiting to be collected at the customers sorting office.
My question is...how do you deal with such queries? Is there a more easier way of getting tracking numbers over to customers, so they can do it themselves??
I'm trying to refine our systems and I think if we could crack this I would make Diane a happy lady!
Any feedback would be just super!
I hope it all made sense.
Sarah
Just a quickie...
As we are growing we are sending out more and more orders and therefore more people calling or emailing with 'Where's my order'. We send all products out via Royal Mail Signed For but as you all know some items just don't reach their destination or the customers don't leave it long enough for the order to arrive.
We cannot type in every single RM tracking number to email to every single customer with their automatic order dispatch email as we would be there all week. My sales person is spending so, so many hours tracking orders when more often than not they are waiting to be collected at the customers sorting office.
My question is...how do you deal with such queries? Is there a more easier way of getting tracking numbers over to customers, so they can do it themselves??
I'm trying to refine our systems and I think if we could crack this I would make Diane a happy lady!
Any feedback would be just super!
I hope it all made sense.
Sarah
